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Filtering Phone Calls

01/24/2013 11:21 PM

I am being robo-called like crazy--especially from Rachael at Card Services, who keeps telling me there's nothing wrong with my credit.

On my Windows Outlook email, there's a Junk Mail function, where I can allegedly Block Sender. It doesn't work, of course (typical Microsoft), but I like the idea and wonder if it would work with phone calls.

The idea is, next time Rachael calls, I hit "Block Caller" on some "gadget" that records the incoming number via Caller ID. Whenever that number calls in the future, the gadget would simply refuse the call. And maybe it could be set up to refuse incoming calls that don't have Caller ID with a polite message, "We don't take calls from bozos who hide their phone number." Does anything like this exist?

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#1

Re: Filtering Phone Calls

01/24/2013 11:26 PM

This may be an easy one to solve.

.

Do you have an existing business relationship with the company calling?

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#3
In reply to #1

Re: Filtering Phone Calls

01/24/2013 11:32 PM

No. And they ignore the Do Not Call registry. In fact, as the telemarketers learn that's a toothless rule that isn't enforced, the number of calls is increasing.

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#5
In reply to #3

Re: Filtering Phone Calls

01/24/2013 11:43 PM

Unfortunately, the original legislation on that was incompetent. First, you had to renew your registration each year; second, political and charitable organizations were exempt.

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#6
In reply to #3

Re: Filtering Phone Calls

01/25/2013 12:08 AM

Have you reported the calls?

The rule isn't toothless. I know some businesses which aren't really telemarketers, but work on the phone a lot, and they have extensive training and verifications for DNC. The fine for violation was something like $11,000 per violating call, if I recall correctly.

.

report them each time it happens.

Unless there is a newly discovered loophole, it should stop.

.

If you have a preexisting relationship with the business though, I'm pretty sure you have to contact them to tell them not to call you. If they contact you after that I think it constitutes harrassment.

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#2

Re: Filtering Phone Calls

01/24/2013 11:32 PM

I'm not sure, but I think for a nominal extra charge, you can get a *xx function that does this.

I have sometimes said things strong enough to traumatize unwanted callers.

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#4
In reply to #2

Re: Filtering Phone Calls

01/24/2013 11:36 PM

Yes, I sometimes tell Rachael to, um, perform a sexual act on herself, but I'm just talking to a robot. And when I get to an actual person, they hang up on me when I start to complain. Like immediately! I'm messing up their calls-per-minute processing speed.

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#20
In reply to #4

Re: Filtering Phone Calls

01/26/2013 9:39 AM

You may want to try calling the "Rachael" company and put the receiver down keeping the line open. That may help.

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#7

Re: Filtering Phone Calls

01/25/2013 12:08 AM

"One option US residents have is to register your personal cell phone number in the National Do Not Call Registry. Your registration is good for five years and should take effect 31 days after you register. To verify your number is in the Do Not Call Registry, dial 1-888-382-1222.

There is still is some confusion about who can still call you. The NDNCR will not stop all telemarketing calls. The FTC provides more information in a FAQ publication. The following groups are still allowed to call:

  • Political organizations
  • Charities (limitations on people calling on behalf of charities)
  • Telephone surveyors so long as they don't offer to sell anything
  • Companies with which you have an existing business relationship
  • Companies you agreed in writing to get their calls

Blocking Unwanted Callers

This is the weak link with cell phones. Most landline and broadband phone carriers offer call management packages that allow you to define who can call you. If you're not on the approved list, you have to go through a series of extra steps. This same functionality is rare with mobile carriers.

An area where the mobile carriers do offer help is with harassment. Most states have laws defining what is phone harassment or cyber stalking. Your carrier may prefer you file a police report before contacting them. Some may only proceed if a subpoena is issued.

Your phone may provide some built in options such as filtering based on the Caller ID. For example, some Nextel phones allow you to block Private Callers. You should check your phone's owner manual for these options or find an online cell forum that has a group for your phone. A good resource isHowardForums.

If you have a Smartphone, you may have more options by using third party programs that can block calls. Some examples include MagiCall, which works on Windows Mobile and CallShield Pro, which works on Palm OS devices. The feature set can differ based on your carrier. A newer arrival for the Android market is from YouMail and can be found in the Google App store. Sometimes, your carrier or phone manufacturer may not want you to use such features. As example, it looks like iPhone users might have to jailbreak their phone to use an app.

http://www.timeatlas.com/cell_phones/general/blocking_cell_phone_caller_id#.UQISaL-YuSo

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#8
In reply to #7

Re: Filtering Phone Calls

01/25/2013 12:12 AM

Thanks for these updates and details.

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#14
In reply to #7

Re: Filtering Phone Calls

01/25/2013 7:21 AM

Thanks. According to TINAC's link, the registrations now last for ever, no five year limit.

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#9

Re: Filtering Phone Calls

01/25/2013 3:21 AM

Ask this individual to write to the home address, and hang up.

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#10

Re: Filtering Phone Calls

01/25/2013 3:50 AM

I usually say 'Please remove this number from your database'.
Prob doesn't help, but I feel virtuous as I haven't lost my temper.Our prob is we get incomprehensible calls from people with strong accents, on rare occasions these can be important calls from the NHS so we need to listen carefully for a minute or so before loosing aforementioned temper. Grrrr Fttttzzz Hissss. Birty Dastards
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#11

Re: Filtering Phone Calls

01/25/2013 5:33 AM

Thanks for all the comments. I have a land line, not a cell phone. I Googled around and found a bunch of devices that SAY they block calls and do what I want, but these are from companies I don't know. Does anyone have any actual experience with a call blocker for land lines?

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#12

Re: Filtering Phone Calls

01/25/2013 6:06 AM

Another way of handling the call is to thank them for their call as it gives the recipient an opportunity to enquire about job opportunities within their organisation, asking for the name of an individual to whom an introductory letter and CV/resumé may be sent.

Another way of handling the call is to ask the caller whether their organisation does business with undischarged bankrupts. That one works every time.

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#13
In reply to #12

Re: Filtering Phone Calls

01/25/2013 6:23 AM

An "undischarged bankrupt" is somebody who is in the process of bankruptcy, but hasn't gotten their discharge yet. Takes 90 days, start to finish. Every credit card company in the world wants a bankrupt person as a customer because they can't declare bankruptcy again for eight years.

Another way to handle the calls is to get a human on the line, then say, "UPS is at the door. Be right back." And then let them hang there until they give up. That messes up their time-per-call.

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#15

Re: Filtering Phone Calls

01/25/2013 9:06 AM
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#16

Re: Filtering Phone Calls

01/25/2013 10:54 AM

When these guys live call, I give the phone to my 4 year old granddaughter and tell her that Santa Clause wants to visit with her.

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#17

Re: Filtering Phone Calls

01/26/2013 3:03 AM

I keep them talking as long as I can. Then I say no to their product. From their responses this usually hacks them off. My hope is they have a database of numbers not to call, so they skip me in the long run. It seems to work, I don't get that many calls.

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#26
In reply to #17

Re: Filtering Phone Calls

01/27/2013 9:15 PM

No, unfortunately, they have a computer which calls and calls until somebody picks up. That computer has no idea there is a "no call list". CBC's "Marketplace" tracked one company to Karachi. They got it on tape in the "welcome interview" for new guys that nobody could trace them, and they don't care about a do not call list. The instruction was "if somebody tells you they are on a do not call list, apologize and hang up, and make the next call". The "robo rachel" does not even have this much courtesy.

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#18

Re: Filtering Phone Calls

01/26/2013 7:27 AM

There is one thing some of you missed about Rachael at card-holder services. She never calls from the same number over the course of her calling. It got so bad here in Indiana we had to file charges with the local police and atty General to just slow it down. In the course of the investigation we found that they were spoofing phone numbers so that call blocking techniques would not work. Found that one out when I started getting a lot of angry calls to my shop number complaining that my robo caller was bothering locals that recognised my number. Then it happened to me I CALLED MYSELF to my utter amazement they were using my local number to call me. Thank the big guy above that we had a problem a few weeks before with a prank caller and had put a trap on the line that they had just called WE HAD THEM so we thought turns out they are a lot sneakier than we or police thought they were. They not only spoofed their number but they were making all the calls from a disconnected number through an internet provider that had no idea (so they said) what was going on. Turns out they don't exist so the powers that be said, I hope it happens to one of their own in the powers that Be's office or family to show them how it feels maybe they will try a little harder next time to go after them (next time)

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#19

Re: Filtering Phone Calls

01/26/2013 9:01 AM

Because of spoofing, none of the blocker things work. I just screen my messages. We seem to be programmed to drop everything to answer the darned phone. Nothing is so important that it can't be left as a message. (visions of me standing with a towel around me dripping from the shower listening to the recorded spammer.)

To my shame, many of those calls come (or used to come) from from Canada. Not quite sure why Montreal had so many sweat shop call centres. Though the CRTC has done a good job of shutting them down. They can impose fines, but why would a software company in, say India or Pakistan care? They cannot enforce such a judgement! But nowadays, the calls seem to originate offshore (or are "routed" offshore) And the CRTC seems unsure or unable to do anything about them. They have not figured out "spoofing" yet, or have any idea what can be done about it.

Bell Canada can block a number on your land line. Go here to find out how.

I phones can be blocked by your service provider who will charge you five bucks a month. I don't bother, I just assign them a "silent" ring tone. Their spam still counts as a call come billing time though! There are other ways to block incoming calls on an iphone. Here are some.

for nine ninety nine a month, you can get a "service".

Before you sell that old cell phone though, take all your info off of it. Not that it is likely to be much of a problem with spam, but you don't want some random crook using it to find your address list.

All the above is what we can do in Canada. No doubt you can figure out ways to do the same things if you unlucky enough not to actually LIVE in Canada.

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#27
In reply to #19

Re: Filtering Phone Calls

01/27/2013 9:52 PM

Have you read about Swatting?

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#29
In reply to #27

Re: Filtering Phone Calls

01/28/2013 12:11 PM

Now thats cool! Never thought of doing that.

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#21

Re: Filtering Phone Calls

01/26/2013 12:57 PM

Hope this helps.....phonetray

jt

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please tell him I cannot see him today.

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#22

Re: Filtering Phone Calls

01/26/2013 3:21 PM

I have an answering machine built into my landline, and caller ID. If (no, when) I get telemarketers or robot calls, they have to talk to the machine before they get to me. Machine is set to -pick up after 5 rings, robocalls usually hang up after 4. Caller ID provides either a name or a number of the incoming call so it's easy to sort out who I want to talk to.

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#23
In reply to #22

Re: Filtering Phone Calls

01/26/2013 6:58 PM

Bluebelly;

I'm very curious about your screen name. Is it related to:

Herpetology?

Disparaging remarks a Southerner might make about someone living north of Mason-Dixon line?

Clandestine chemistry?

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#24
In reply to #23

Re: Filtering Phone Calls

01/26/2013 11:02 PM

I'm an old fart who drives a M3. Some people think I'm slow.

Maybe I am

http://www.youtube.com/watch?v=VZh0sq9M5aw

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#25
In reply to #24

Re: Filtering Phone Calls

01/26/2013 11:16 PM

My question wasn't directed as you SOP. But thanks for the video link. That looks like a lot of fun!

.

My question was directed toward Bluebelly.

.

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#28

Re: Filtering Phone Calls

01/28/2013 8:37 AM

I had a friend who would always try to sell them a 3 legged table.....

got rid of them every time.......

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