Achieving excellence involves the experience of being in
"The Zone." Everyone - and I mean everyone - has felt this phenomena at some
point in life. Most often, we hear about The Zone through athletics or sporting
events. Frequently, it is described as "playing out of your mind" or being "hot"
or "on fire". Regardless of how it is termed, The Zone has some common elements
-whether it is experienced on the playing field or in office.
For the engineering manager, The Zone may feel like projects
just seem to fall into place and you gain an inner confidence that no matter
how busy things get, you can handle it. For the engineer, it could involve creating
a brand new product that represents your company's next big thing. For the
scientist, The Zone may be a sudden realization after weeks of grueling
research. For the technician, it could involve pinpointing a problem
immediately and fixing a failed piece of equipment effortlessly.
At all of these times, we feel as if we are "in the game"
and at our best. As competitors, these are the moments we savor and strive to
experience as often as possible.
A large part of experiencing The Zone is realizing that it
is a naturally-occurring phenomenon. Therefore,
our job is reduced to doing everything we can to increase the probability of
experiencing it. Once The Zone appears, then, like a surfer riding a wave, we
must stay with it as long as possible, have the humility to recognize when it
is over, and then have the patience to wait for it to come along again.
So what can you do to increase your chances of experiencing
The Zone and achieving excellence?
Challenge, Skill, and
Perception
According to Mihaly Cskikszentmihalyi (pronounced Me-halyee
Chick-sent-me-halyee), who is considered the foremost expert in what is
commonly known as "FLOW," The Zone is experienced when a balance is achieved
between your perception of a challenge
and your perception of your respective skill level. As you can see from the
image below, this area of optimal performance, known as FLOW, rests between anxiety
and boredom.

In order to stay in The Zone then, you need to be keenly
aware of the perceived challenges
as they change so that you are able to adjust your perceived skill level accordingly. To better understand
this, let us look at an example from golf.
Assume you are a 20 handicap golfer and therefore perceive
your skill level to be low-medium. If you play against someone who consistently
shoots over 110, chances are good that you will have a difficult time raising
the level of your game during that round. Why? You perceive the challenge you are facing to
be very low. Therefore, it is more likely that you will adjust your skill level
lower to match your perception of
the challenge your competition poses. Simply put, you are likely to play down
to their level and as a result, probably experience boredom or frustration.
Unhappy with your "lack of mental toughness" because you let
their low skill level bring down your game, you decide next week to raise the
level of competition and play against someone who is a scratch golfer. This
time, you perceive the challenge that you're facing to be very high; however,
you still perceive your skill level as a 20 handicap golfer to be low-medium.
As a result, you are likely to experience anxiety or disappointment in your
game and once again, miss experiencing FLOW.
This is exactly why a golfer may have difficulty playing up
to his potential when he is playing against significantly inferior or superior
competition.
Can You Guarantee
Excellence?
Understand that experiencing FLOW is not a guarantee for
achieving excellence. It is simply a concept that points out the delicate
relationship between perceived challenges and perceived skill which, when
placed in balance, has been shown to increase the chance that you will
experience The Zone when it naturally occurs. And as we know, achieving
excellence means playing in The Zone.
Dr. Doug
Editor's Note: You can visit Dr. Doug
online at www.DrDoug.com
or by email: DrDoug@DrDoug.com. His next CR4 blog entry will run on Monday, 02/23.
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