Lost IMEI - Any Ideas?

Found this....

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97329/p/30,6720,9050

http://www.card-data-recovery.com/android-phone/moto-g-data-recovery.html

Solar,

Thanks for the tips. Motorola and AT&T has already had me do this. Still nothing

GA

I now know from you and the OP to NEVER EVER buy a Motorola phone......!!!

I have never ever had one, now I never will.....

Many thanks to you both.

Dial *#06# in the dialer and you will get the IMEI of your android phone.

What happens if you enter *#06# into the phone dialpad?

That should display the IMEI number.

Lyn,

Yes, it should, but it comes back without the IMEI. Motorola had me do this and they said they've never seen this before.

Thanks for the tip.

was this account hooked to Hillary's home server?

Don't feel the Moto-G phones are discriminating against you. I had an Apple 4 which did the same thing to me. I had gotten it through Verizon Wireless so I took it back to a large Verizon store, not a retailer, and gave it to the sharpest technician there. Came back 2 hours later and he had it all fixed. Try something like that. Sometimes the local guys are the geniuses, not the corporate guy sitting at a desk!

Good Luck, Old Salt

Old Salt,

Thanks for the tip. I'll give AT&T another shot. I'll leave it with them to see if they can get the IMEI back. The last time they had the phone, they couldn't figure out how it happened and how to fix it. If I leave it, maybe they won't feel the pressure of me impatiently sitting there.

I have something to try, but only if your out of options. Did the phone see static electricity, like dropped and slid on rug?

Anyway, I've fixed stuff this way. A bicycle computer, a car clock and an HP calculator. There is a fundamental reason why it happens and why this method fixes it. Occasionally in CMOS logic, charge can get trapped. If you take the batteries out for a LONG TIME like months, the device will start to work again all by itself.

So, you can make this happen faster by removing the battery and 'short the phone side of the battery" for about 30 seconds. Most of the batteries have 4 terminals and the inner two are a thermistor. You would have to check. So, two would have voltage and sometimes marked + and -. The temperature sensor is likely a thermister that has resistance. The phone COULD have an internal battery as well which could negate the procedure.

It has worked for me in the past for other devices. The car computer slid across carpet in an SUV. The car clock would not work after the car was jumped. The HP calculator was using commas for decimal points. No idea why it did that.

Taking the battery out overnight is worth a shot.

Contacts could be on the phone or on the SIM. See http://www.amazon.com/Insten%C2%AE-Cell-Phone-Reader-Backup/dp/B004I1IET6

The IMEI number is on the phone, so that's probably where your contacts are.

On all the phones I have ever used (including Motorola) the IMEI is engraved on them somewhere, either in the battery compartment, or, in the case of my iPhone, on the rear surface.

Sorry for the late update.

I confirmed that the replacement phone was a refurbished unit. Something that I didn't want, so I asked for a refund. Get this, they said that I had passed the time to return it, so all they could do is give me a refurbished unit.

I sent a nice letter to the CEO, letting him know my long time history with Motorola and my frustration with the lost communications/information. Someone from his staff sent me an email with an apology and an offer to return the phone to them with the receipt and they'd refund the money. I told her that the money isn't an issue and I'm most concerned about knowing who called, so I can contact them back. She asked me to send the phone and they would do everything to get the information off my phone. I sent the phone to them and I asked that they have their engineers call me to let me know why this happened. I received a refund check a week later, but no explanation of what happened. I asked again and she told me they will look into it further.

Of course, they never did, so I didn't buy another Motorola. I went back to a flip phone and got an LG. Not a good phone, but it worked, until the screen went out and I couldn't retrieve my text messages or photos that were stored in the phone. I also lost my contact list. I bought an Alcatel flip phone to replace it. It lasted about 6 months and after falling too many times, it had a major malfunction and died. Again, taking my text messages, photos and contact list. I had a "free" LG flip phone that AT&T gave me, so I tried it. Cheaply made, but it works. Very limited text storage and photo quality isn't great, but it's a phone.

I wish someone would make a high quality non-smart phone. A new RAZR would be my choice - I'd buy it. Or one of those rock solid Nokia's.

Thanks to everyone who tried to help. If you hear of another person losing their IMEI, you can tell them it's not the first time it's happened.