I have a situation where a vendor is refusing to provide warranty repair for a failure of transformer after 15 months in operation - 2000KVA 6.6KV Delta/330VAC Delta-Wye Dual secondary Dry type VPI transformer in a NEMA 3R forced air cooled enclosure.
suggesting customer did not follow cleaning recommendations every 60 days (Customer had good house keeping and performed cleaning every 90 days instead). causing dirt built up.
Customer maintenance engineers noticed flash over/arcing from phase 3 Primary terminals to enclosure steel (distance from winding terminal to enclosure steel measured to be less than 6 inches. Other units at the same site had 3M, 130C 15KV insulation tape on HV primary terminals. ( See photos)
Over current relays on transformer primary tripped the unit.
Attached photos Can you provide your opinion about proximate cause of failure?
Photo Un-insulated HV Terminal & Insulated HV Terminal

Arcing between HV terminal and enclosure door

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