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Participant

Join Date: May 2009
Location: San Diego CA.
Posts: 3

I still can't log on

05/16/2009 7:37 AM

I can not Log on like I use to

The standard way I use to log on to windows XP is to click on the OK button on the window XP welcome screen which already had my user name type in and no password needed to log on, just click on the OK button and my window desktop screen open up to run my computer.

The last thing I did before this problem started was I disable my firewall and system security to download the updated Cox Security Suite Powered by McAfee and the download was successful. So I started with a full scan on the computer and check the little box to log off when the scan is finish.

When I came back to Log on like I usually do, with my user name type in and no password needed, so like I usually do I click the OK button to Logon to my desktop screen. But now a another window pop up saying a logon message your account has been disable please see your system administor.

So I call Cox-Tech solution, over the phone they said do this and that, which I did and that did not fix the problem so they said over the phone that it a McAfee problem and I should call them so I did and they try to help me, but could not. So they said I needed to call Microsoft. I call them, we try this and that and they could not fix the problem so they said that I needed to contact my administrator, where I purchase my computer from. So I call Dell and talk to a technician, he said he can fix the problem but before he start he needed same information ,on what I thank cause the problem, I mention it above

So now when I try to Log on another window come up saying this computer system #42D0051-595B is protected by a password authentication system you cannot access this data on this computer without the correct password, than it ask you to type in a primary or administrate password and click enter.

Dell technicians gave me two passwords to try but that did not work. After talking to them I notice that the password that was giving to me was a eight digit or units password when on my system I think it a need a nine digit or units password code.

After trying to do all the thing, I was told to do now my labtop wont start even in the safemod. I try to boot by press F8 key repeatedly but that same window came up said what I mention above.

If some one can help me fix this problem I will be thankful again. I have a Dell Labtop Inspiron/9100 with window XP – Professional 1-2cpu.-

thank you

Michael

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Guru
United Kingdom - Member - British

Join Date: Nov 2007
Location: Gloucestershire, England
Posts: 962
#1

Re: I still can't log on

05/16/2009 7:53 AM

Is it the 3rd time this has been reposted? On the log on screen, try pressing Ctrl+Alt+Delete. This will bring you to the admin log on User Admin Password should be blank, otherwise try admin as the password

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bondy111
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Join Date: Dec 2008
Location: nj,usa
Posts: 1253
Good Answers: 33
#2

Re: I still can't log on

05/16/2009 7:55 AM

Michael,

Unfortunately I probably can't help you with your log on problem. I will do some research on it though. I will tell you this, when I got my Dell I had nothing but trouble until I deleted McAfee from my system. I later spoke to a local computer tech/builder who told me that McAfee and XP have some components that are not compatible.

Please research that for yourself with someone who does this for a living. You likely will be urged to remove McAfee also.

If I can find any info for you, I'll be back.

Good luck!

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Anonymous Poster
#3

Re: I still can't log on

05/17/2009 12:02 AM

I have no idea how to fix your problem. Neither do these guys. This is an engineering forum, you need a computer forum. My choice is http://majorgeeks.com/ these guys are computer geeks extraordinaire. They have fixed many problems for me and others. Give them a try.

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#4
In reply to #3

Re: I still can't log on

05/17/2009 12:10 AM

Then why the Software and programming section?

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Commentator
India - Member - Isloorkar

Join Date: Jan 2008
Location: Pune, India
Posts: 59
Good Answers: 4
#5
In reply to #4

Re: I still can't log on

05/17/2009 1:19 AM

Guest aint tryin to make you unwelcome here. Only suggesting a more specialised forum where soln could be faster.

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Guru
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#6

Re: I still can't log on

05/17/2009 4:35 AM

Have you ever set a password? If no, just try spaces. Start with one space and a return and keep increasing by one each time.

Best of luck.

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