2004 Saturn Vue with electric steering assist. Lost all connection with wheels. Tires do not move when steering wheel is turned. No tension of any kind.
There was (and has been for a long time) a clunking noise that sounded like a bad joint in the lower steering column (known trait of Vue) at the firewall but at the moment of loss there was a loud sound as if plastic had been snapped under the dash.
Does the electric assist motor need replaced? Was told that the gears inside it probably sheared/broke. But I have also been told that the assist motor would not disengage the steering; it would just make it very hard to steer (not a catastrophic failure). I did indeed have a catastrophic event when all ability to steer went away.
Anything would be appreciated.
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