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No One at the Wheel

01/27/2014 12:58 AM

2004 Saturn Vue with electric steering assist. Lost all connection with wheels. Tires do not move when steering wheel is turned. No tension of any kind.

There was (and has been for a long time) a clunking noise that sounded like a bad joint in the lower steering column (known trait of Vue) at the firewall but at the moment of loss there was a loud sound as if plastic had been snapped under the dash.

Does the electric assist motor need replaced? Was told that the gears inside it probably sheared/broke. But I have also been told that the assist motor would not disengage the steering; it would just make it very hard to steer (not a catastrophic failure). I did indeed have a catastrophic event when all ability to steer went away.

Anything would be appreciated.

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#1

Re: No one at the Wheel.

01/27/2014 1:21 AM

Wow! Concerns/predictions have come home to roost much sooner than expected!

.

I hope you and any anyone else involved in the catastrophic even are not seriously injured.

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#2
In reply to #1

Re: No one at the Wheel.

01/27/2014 1:51 AM

Thank you for the concern. Everyone was fine, as we were able to come to a complete stop without impact. Car could only be moved forward or reverse but not turned.

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#3

Re: No one at the Wheel.

01/27/2014 3:56 AM

This is not a steer by wire vehicle. I would look at a steering shaft universal joint, or a broken Pittman arm link from the steering gear box. But I suspect it's a universal joint that has failed.

I was looking at the same model for my wife back in that time frame, what put me off was the CVT, which I think was only offered for one model year. The dealer had the car parked on a raised platform, with a 10 inch concrete curb. I backed it up to the curb, with the wheel touching, from a stop and it would not develop torque to climb the curb. The sales guy did it by taking a run at it.

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#18
In reply to #3

Re: No one at the Wheel.

01/27/2014 11:21 PM

Agreed, all 'clunking' sounds and all other abnormal sounds should be thoroughly investigated as soon as possible as they are an indication that something is wrong!

DO NOT take chances!

Sometimes they may be trivial, other times not. I suggest that the clunking, probably associated with some free play in the steering wheel was an indication of a dying universal or flexible joint in the steering ...... It finally failed catastrophically. You are very fortunate that the consequences were not exceedingly dire. Consider if it had failed on a bend facing oncoming traffic or on a winding mountain road ...... nuf said!

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#4

Re: No one at the Wheel.

01/27/2014 6:30 AM

Internet auction sites (names withheld) are great for solving problems like this. One simply lists the vehicle and in a few days, someone comes along with some money, swaps it for the vehicle, and takes the problem away.

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#5
In reply to #4

Re: No one at the Wheel.

01/27/2014 7:21 AM

That's OK - unless they try to drive it away .

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#6

Re: No one at the Wheel.

01/27/2014 7:54 AM

I have a 2005 chevy malibu with the electric motor "assist". Every now and they the display shows a power steering alert and all i have to do is turn off the engine and re-start. However an no time is there a cannot steer condition, its just a heavy effort required. As noted above there is something else wrong with the mechanical system.

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#7

Re: No One at the Wheel

01/27/2014 8:56 AM

"There was (and has been for a long time) a clunking noise"

And, of course, your solution for the "clunking sound" was to turn the volume up on the radio?

Is the clunking sound still there?

Have it towed to a dealer! I can't believe that no one has suggested the only sane solution to this.

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#8
In reply to #7

Re: No One at the Wheel

01/27/2014 9:39 AM

There is no more clunking sound. There is no more any sound. There is no feeling in the steering wheel any more. When I look at the knuckle at the firewall while turning the steering wheel I see no movement. I haven't gotten under the vehicle yet but there doesn't seem to be any interaction between the steering wheel and anything on the outside of the cabin.

It feels like the steering wheel is mounted on a nail and spinning freely.

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#10
In reply to #8

Re: No One at the Wheel

01/27/2014 10:11 AM

That's all the more reason to get it to the dealer and DEMAND that they fix it free of charge.

Remind them that that will be much less expensive that the lawsuit that would have been filed the day after you got out of the hospital.

Also, go on-line and look for recall sites, or others who have had this problem.

If you have a friend who is a lawyer, have them call and ask for dealer information about the dealership. Have him tell them he needs it for the upcoming lawsuit.

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#9
In reply to #7

Re: No One at the Wheel

01/27/2014 10:04 AM

A dealer? Have it towed directly to the crusher! Do everybody a favor......

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#11
In reply to #9

Re: No One at the Wheel

01/27/2014 11:38 AM

I'd really like to find out what went wrong and replace/repair the part/parts that failed. The cost to replace the vehicle is out of the question without at least trying to investigate the cause and evaluating the options first.

I just don't have the disposable income to replace my car without trying to be fiscally responsible. The dealer would want about $2,000 just to get started.

I have looked at the web and not found a reason for the apparent lack of communication between the steering wheel and the front end.

Can't just junk it without more knowledge to base the decision.

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#12
In reply to #11

Re: No One at the Wheel

01/27/2014 12:33 PM

It's no good looking on the internet first. You need to examine the system, see if there's anything obvious broken, and try to assess how it's meant to work. It might turn out to be something you can easily fix yourself. If not, you can give us a better of idea what the problem might be so we can try to help.

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#13
In reply to #11

Re: No One at the Wheel

01/27/2014 12:41 PM

The fact that the steering failed would be enough for me, it's obviously a flawed design...you're lucky to be alive......now you want to replace the failed components and have another go at it....maybe you won't be so lucky next time.....

Another way to go would be to hire a lawyer and ask if it's worth filing a claim, maybe they would pay to have the failure located for possible litigation....You might at least end up getting it fixed at no charge....after which it's up to you what to do....

The fact that the company went out of business in 2010, does not sound promising though....

http://en.wikipedia.org/wiki/Saturn_Corporation

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#14
In reply to #11

Re: No One at the Wheel

01/27/2014 12:42 PM

The reason for the "lack of communication" should be obvious, even to you.

If, "When I look at the knuckle at the firewall while turning the steering wheel I see no movement" doesn't give you a clue, that's all the more reason to not attempt to fix this yourself.

Have it towed to a shop.

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#34
In reply to #14

Re: No One at the Wheel

02/01/2014 4:28 PM

"Even to you"? How kind you are. Even you should know that is tactless and uncouth.

It gives me a CLUE that it is a disconnect between the steering wheel and the rack but everyone says that that is not possible. Exactly why I came to this site see what those in the know think.

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#35
In reply to #34

Re: No One at the Wheel

02/01/2014 8:41 PM

Chill. That "even to you" was not addressed to you.

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#36
In reply to #34

Re: No One at the Wheel

02/01/2014 11:35 PM

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I hate myself when I come back to see if the OP has come to their senses, and they haven't.

You should have been offended by 7, where I did question your sanity, not the other remark.

You claim to have observed something with your own eyes, and yet you say, "everyone says that that is not possible".

No one can deny that you have come here with two somewhat unique automotive problems.

Have it towed to a shop. If I were you, I'd ask "A TIRE SHOP" where to take it.

I'll be in Little Rock in June. Please get it fixed before then.

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#38
In reply to #36

Re: No One at the Wheel

02/02/2014 10:39 AM

LOL.

Good one Lyn, keep it up!!!

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#37
In reply to #34

Re: No One at the Wheel

02/02/2014 10:38 AM

Of course it is possible, as you may have noticed!

It comes after ignoring obvious danger sounds when driving......the warning was there......you simply ignored it......so don't get unfriendly to ANY of us, you have not earned the right!!

It would have served you right if the steering had failed and you were in a freeway curve at 60MPH or more.....hopefully with no one else in your car and no other cars in your path of destruction..........be happy that you are still alive.......and able to even write " tactless and uncouth."

Be happy and stay friendly to ALL of us....no matter what. We HAVE ALL earned it!!

Thanks in advance.

Just so's you know, further unmannerly comments from you will result in several of us here complaining to Admin.

What Admin does then is their business of course....

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#54
In reply to #37

Re: No One at the Wheel

02/08/2014 9:33 PM

I hope that admin does indeed read and control your behavior. To even hint that anyone should be killed or injured in an accident is immature and rude.

My response to the "Even you" comment was not incorrect.

I thank all of those who have helped, or tried to, but do not care for those who think this is a forum for their attempt at comedy.

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#55
In reply to #54

Re: No One at the Wheel

02/09/2014 8:26 AM

I could almost find you attitude comical, if it was not over such a serious subject!!!

You should re-read and try to understand all your recent comments better and also, not to change/take out of context what I (or anyone here ) writes....it does not show you in a good light at all. But we all know that already, except you it would appear!! You may then better understand why you are not liked by many here.

I actually wrote the following which you took exception too, it would have appeared to have hit a nerve with you, but it does not say quite what you think it does:-

It would have served you right if the steering had failed and you were in a freeway curve at 60MPH or more.....hopefully with no one else in your car and no other cars in your path of destruction..........be happy that you are still alive.......and able to even write " tactless and uncouth."

You wrote in reply to that:-

To even hint that anyone should be killed or injured in an accident is immature and rude.

To you maybe, but it is true of your immaturity that you ignored all the warning signs and simply drove and drove till it could not be controlled properly anymore, now that is a sign of REAL stupidity, rudeness AND immaturity!!!

If I had been driven off the road by your wreck of a car, or any of my family had been injured or killed by it, I would be more than just slightly upset!!!! ANYONE ELSE HERE WOULD BE JUST THAT TOO!!!!!

THAT IS NORMAL!!!

In fact, "stupidity AND immaturity" does not get anywhere near what you are.....and I would go as far as to say, few here think otherwise!!!!

Try asking them to tell you what they think of you, your safety skills and your broken down car!!!

Shall we rune a vote????

There are plenty of CR4 people here already upset at your your lack of knowledge, lack of safety consciousness and attitude.......but they do not always write here in the blog directly (though some have already as you know), they simply talk/write to each other via CR4 email......

Have a great day anyway.....though I am not certain that any of us here can really "HELP" you......we do try though for everyone. We simply do our best for almost anyone!

Also, please try and be thankful for such help......and be friendly back!!! You want something from us, not the other way around!! Remember?

By the way, in the UK or any other European country (I would expect in the USA too), brakes, steering, lighting, tyres and several other points of vehicle safety, are checked at set intervals to try and weed out such deathtraps as you appear to drive.

I would not dare to say with 100% accuracy, but close to as possible,in fact a recent study reported that only 2% of US & UK accidents were solely due to a failure in the car itself, as against:-

A 1985 report based on British and American crash data found driver error, intoxication and other human factors contribute wholly or partly to about 93% of crashes.

See here for example:-

http://en.wikipedia.org/wiki/Traffic_collision

With either the German TÜV and the UK MOT, I personally have never heard of such a problem getting past the testers myself, they are really good...was your car tested by such an authority? Or had it run out?

Or was it someone, somewhere, in a far off Galaxy maybe............

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#39
In reply to #34

Re: No One at the Wheel

02/02/2014 4:13 PM

Possible? I will try to give you as many of the "possibles" as I can.

1) The steering wheel is retained to the upper steering shaft by a nut. That not could have loosened up and come off, allowing the wheel to spin on the shaft. Not likely because the wheel would have nothing allowing it to spin without falling off of the column. 2) The upper steering shaft has stripped the splines aligning it to the the steering wheel. Also not likely as there would not be the smooth movement of the wheel you describe, combined with the ability of the wheel to wobble, which you did not mention. 3The upper steering shaft could have snapped below the upper steering shaft bearing. This is not likely either as there would be the free steering you describe, but there would also be a wobble of the wheel as there would be only one bearing aligning the wheel. also, there would e no explanation for the noises you ignored. 4) The sheer pin locating the upper steering shaft to the lower steering shaft may have been damaged in an frontal accident. With that sheer pin no longer dictating the location of the lower steering shaft relative to the upper, the lower was now free to slide down, closer to the rack and pinion below. As the shaft lowered, the two shafts become a looser fit, allowing more play, and creating some noise as the play is taken up and the two pieces hit and then turn the rack and pinion. I personally find nothing in your statements that would rule out this as the . 5) There is a splined connection between the lower steering shaft and the rack and pinion. This is locked to the pinion part of the rack and pinion with a clamping bolt. The design of the splines usually prevents the bolt from ever falling out, but it is still possible t5hat the bolt was left off of the car, and then the normal driving of the car would open the spline clamp, and could allow the shaft to spin relative to the rack and pinion. This does not seem likely to me as there would be no explanation for the noise, and there would not be the free feeling you describe. Just my opinion.

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#40
In reply to #39

Re: No One at the Wheel

02/03/2014 5:32 AM

GA

Really excellent comments and super help for the OP, really nothing more is needed to my mind. Get the tools out and using your comments, find and replace the broken parts.....

But will the OP understand your excellent comments and make full use of them?

It would not surprise me if he still has questions......

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#41
In reply to #40

Re: No One at the Wheel

02/04/2014 7:34 AM

It is really not that hard. One person to rotate the steering wheel, and one to watch the connection at the R&P.

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#42
In reply to #41

Re: No One at the Wheel

02/04/2014 8:58 AM

You are right, no argument from me, but the OP has not demonstrated much "know-how" or understanding of the danger he was/is in!!!

Let us see what happens here....

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#43
In reply to #42

Re: No One at the Wheel

02/04/2014 2:06 PM

As in "You can lead a horse to water, but you can not make him drink."

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#44
In reply to #43

Re: No One at the Wheel

02/04/2014 2:19 PM

Or, you can give advice to an Arkie, but you can't make him think.

Ok, OK, for the record, I'm from Arkansas.

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#45
In reply to #44

Re: No One at the Wheel

02/04/2014 2:59 PM

And you can take a horticulture but you can't make her think (credits to Dorothy Parker I believe)

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#46
In reply to #45

Re: No One at the Wheel

02/04/2014 3:14 PM

Hmm... in the same way that enzymes are so much less noisy than hormones.

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#48
In reply to #45

Re: No One at the Wheel

02/04/2014 4:36 PM

LOL!!

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#50
In reply to #45

Re: No One at the Wheel

02/04/2014 10:12 PM

My screen is not that good. Where did you say you can take a whore?

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#51
In reply to #50

Re: No One at the Wheel

02/04/2014 10:50 PM

Oh, now you are just beating a dead whore.

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#49
In reply to #44

Re: No One at the Wheel

02/04/2014 5:14 PM

In Minnesota, they used to tell Norwegian jokes:

My Dad liked to say, "You can always tell a Norwegian, but you can't tell him much."

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#47
In reply to #43

Re: No One at the Wheel

02/04/2014 4:33 PM

One of my favourite sayings for CR4 people.......IT FITS!!!

I wonder if he will come back anymore, he seems to have gone VERY quiet (but I have not looked at all of the postings today, so wait up!)

I also like the tech support one:- "P.L.B.K.A.C."

Or in this case "P.L.B.S.A.S."........

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#15
In reply to #11

Re: No One at the Wheel

01/27/2014 4:40 PM

'....The dealer would want about $2,000 just to get started.....'

.

It sounds like you are operating on an assumption...one that is not favorable to you. The dealer may indeed be willing to do a lot to remedy your problem, but not if you decide that it isn't reasonable to ask.

.

The thing is, this is one of those inquiries for which the way you ask probably has a significant impact on the answer you receive. Presenting the problem during a very busy sales time, and effectively communicating that this problem that threatened you and your loved ones is so unacceptable that nothing short of fully remedying the problem will allow you to cease being so effusive about the problem. Don't yell, or threaten, or given sign of being emotionally distraught. Just let them know that you will persistently pursue an acceptable remedy with every legal means at your disposal.

.

It doesn't really cost you much, while not trying costs you the chance of any benefit.

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#31
In reply to #15

Re: No One at the Wheel

01/29/2014 7:29 AM

Let's not get carried away! It might not be the dealer's problem or a design/manufacturing fault. OP has admitted he heard clunking noises for a while before failure. He should have checked it then, but if he does that now it may be simple enough to fix. Of course if he's not reasonably competent at DIY mechanics it should go to a repair shop.

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#33
In reply to #31

Re: No One at the Wheel

01/30/2014 12:38 AM

My bad. I forgot that design flaws only result in inhibition of safety critical systems that do not give warning noises prior to failure.

.

Remember the OP also admitted this is a Saturn, a brand that even GM didn't see sufficient value in to keep it alive.

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#16

Re: No One at the Wheel

01/27/2014 5:02 PM

There's a square metal piece called the intermediate shaft that connects the bottom of the steering wheel to the universal joint on the engine side of the firewall. That shaft is connected at each end via two sliding couplers, it's all part of the collapsible steering column assembly and is meant to shear/deform in an accident.

My guess is that one of the coupling set screws has loosened up to the point where it no longer grips the shaft. The clunk you heard was the sound of the coupling slipping when you reversed the direction of the wheel, until you finally rounded the square shaft and there's no more grip.

Dropping the steering column only takes removing the bolts that hold it to the chassis, and I'll bet the entire column can be lifted out of the car. That's bad because it indicates that coupling(s) have indeed failed, and now you have to rebuild the column.

At a minimum you'll need a torques wrench plus the right parts for reassembly because, since this is a safety related item, failure to torque everything properly will compromise the the driver's safety if all the breakaway plastic pieces aren't in place and ready to shear at exactly the right force.

If none of this makes sense then follow everyone's advice and tow it to your favorite mechanic, do this wrong and you could be setting yourself up another steering failure.

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#17

Re: No One at the Wheel

01/27/2014 10:40 PM

The steering column has failed somewhere, or the connecting shaft that joins it to the rack and pinion. Find a competent repair facility, and get a price quote to replace the steering column with a used one.The job is not difficult, but MUST be performed correctly to prevent the same thing from happening again.

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#19

Re: No One at the Wheel

01/28/2014 6:23 AM

You wrote:-

Anything would be appreciated.

Well that "anything" was your life, or that of your family or other road users!!!

It sounds like you live in India or darkest Africa as only there must cars not be tested regularly.....IS THAT TRUE?

How can ANYONE drive a car with noises from the steering?????

It reminds me of an old Germany saying:-

" He saves money no matter what it costs!"

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#24
In reply to #19

Re: No One at the Wheel

01/28/2014 11:25 AM

"He saves money no matter what it costs!"

Can I have that in the original German? I would like to throw that out in meetings now and then. Being a Quality Engineer, I will have plenty of opportunity to use this.

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#25
In reply to #24

Re: No One at the Wheel

01/28/2014 1:03 PM

Er spart Geld, egal, was es kostet
He saves money no matter what it costs!
Danka!

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#26
In reply to #24

Re: No One at the Wheel

01/28/2014 1:15 PM

"Er spart, egal was es kostet!"

You can change the "Er" (Him), to a "Sie" (Her) if you wish.......

"Danke" is spelt as I have written it, not with an "a" at the end (for Catman58)

The "e" is spoken and sounds a bit like an "a" to the untrained ear.....(for Catman58)

The word Geld is not needed in German, its implied....

It was what I always told our factories in the US, they saved one time 20Cents per unit, to cost us daily US$50 or more.....and down time for the customers.....I could sing a real long song about that.......

Also the Guy that thought of the idea got given US$1000s....

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#27
In reply to #26

Re: No One at the Wheel

01/28/2014 1:25 PM

Danke!

My wife won't thank you as I will be walking around the house repeating this until I can say it without effort.

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#28
In reply to #26

Re: No One at the Wheel

01/28/2014 1:44 PM

Well there you have it Andy! The introduction to Google Translator! LOL

Thanks! next time I will just stay with what I know or have learn! Danke!

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#20

Re: No One at the Wheel

01/28/2014 8:33 AM

Steering is overrated.

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#21

Re: No One at the Wheel

01/28/2014 8:57 AM

Most vehicles have a collapsible link between the steering shaft and the rack-and-pinion gearbox.

It is the weak point in the system and I would check to see if it has sheared loose from the shaft due to the excessive force caused by the failure.

This is a high critical safety device and I would replace it with a new unit if it has failed.

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#22

Re: No One at the Wheel

01/28/2014 9:45 AM

http://www.ebay.com/itm/02-07-Saturn-Vue-Electronic-Power-Steering-Pump-Motor-Assembly-Column-Shaft-OEM-/231144155028
If you are a do it yourselfer, Replacing this is time consuming but doable. You will need to dismantle a small portion of the dash to get to the steering column. Not impossible but certainly an experience. The price for these units are reasonable when used. About $ 150 on e-bay. A good local Junk Yard will have the part and is a great place to get the experience learning how to dismantle the dash and remove and reinstall the item. They are very helpful and will most like assist you with getting the item you need. When tight on cash this is a good alternative. Always check and recheck your work! Your life depends on it. Best Luck!

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#23

Re: No One at the Wheel

01/28/2014 9:52 AM

You picked a fine time to leave me Loose Wheel.

Come on now, I can't be the only one that thought of this.

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#30
In reply to #23

Re: No One at the Wheel

01/29/2014 4:33 AM

The first to express it, maybe.

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#29

Re: No One at the Wheel

01/28/2014 6:18 PM

If you pull the steering wheel, can you take it in your hands? Seeing it on a movie looks funny, but since that exact thing happened to me long time ago, while driving a military crane (M543) half-loaded with it's twin brother, I know no fun is involved, but I simply can't believe you had no symptoms before the final steering collapse. In my case I felt the wheel backlash increasing rapidly, so I had a few seconds to slow down that piece of garbage, and of course due to loading, my speed was relatively low. It turned that the three bolts holding the king "pin" to steering bar snapped while the front axle had too little weight loading, practically hanging most of the way. I remember I could lift the front wheels on the air just using gas pedal (LOL) Anyway I think your case is a very serious issue, some unacceptable design problem, and the manufacturer must be informed immediately. S.M.

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#32

Re: No One at the Wheel

01/29/2014 11:22 AM

I think the OPs title says it all...or maybe it should read "nut behind the wheel"! :-)

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#52

Re: No One at the Wheel

02/08/2014 2:37 AM

i like write your, up for everybody see it, share fabook,,,.hyundai santafe ....

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#53
In reply to #52

Re: No One at the Wheel

02/08/2014 2:42 AM

Yeah, make sure you get on that right away.

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