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Bad Memory

07/11/2014 8:02 PM

My microsoft Word has a problem tthe last couple of days. When I try to print it reports that it cannot read memory location 0X00000002.

That sounds like a hardware problem.

I ran the memory diognostic, which did'nt report any problem.

What's my problem?

Dave

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#1

Re: Bad memory

07/11/2014 8:19 PM

Do you have an original copy? Can you delete it and re-load. My guess is no. If it came on the PC, that means you may have to endure the hell of MS customer helpless.

When was the last tie you backed up your hard drive? Can you restore your PC to an earlier version, before the problem arose?

Microsoft is not your friend.

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#2

Re: Bad memory

07/11/2014 8:22 PM

Sounds like your code has been corrupted someplace....I would re-load driver for the printer, and possibly reinstall word program, and run maintenance programs...

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#3

Re: Bad memory

07/11/2014 8:48 PM

Download a copy of Openoffice. And try to print the same file from that application.

Unless you are an OFFICE2010 user, Openoffice is like their older versions of Office (1997/2003) as far as operation goes.

Memory locations down in that range of memory are interrupt vectors (Intel architecture). From looking at some old assembly that location would be single step interrupt, which does not make any sense to me for any windows version use.

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#4
In reply to #3

Re: Bad memory

07/11/2014 9:28 PM

I have the Microsoft Office 97 disk. I uninstalled it and reinstalled it. No help

I downloaded OpenOffice. It will print the files I can't print with Word.

I can print other Microsoft Office files like Excel.

System restore wouldn't complete. Error at 0x80070005

Dave

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#6
In reply to #4

Re: Bad memory

07/12/2014 5:31 PM

If you're comfortable running development tools, run valgrind (@ valgrind.net).

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#5
In reply to #3

Re: Bad memory

07/12/2014 5:28 PM

Unless that's an address in VM in which case it could be anywhere in physical memory.

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#7

Re: Bad memory

07/12/2014 7:19 PM

You still haven't ruled out the hardware. If you're comfortable inside machines, find your memory sticks, remove them completely, then reinstall and reseat them. If there's more than one and of identical MB size, you can try swapping their position.

If you are really, really comfortable inside a machine you should also remove and reseat every connector (one at a time please), sometimes just wiggling them will do wonders with intermittent problems.

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#8

Re: Bad Memory

07/12/2014 10:44 PM

I have seen these type of errors over and over again to the point I do not use Microsoft on all of my computers other than one. You Say it looks like a hardware issue. But you also state that the memory checks out with memory diagnostics. Address issues can be caused by software and most memory issues are software based. For example. to make it easier to describe I will go back to DOS and the 286 CPU days. At that time the OS and programs on the OS could NOT run in Protected Mode. Protected Mode means that each and every process gets its own allocation of memory. Without that there were many crashes when you loaded programs that were called TSRs ( Terminate and stay resident ) this meant that a process or program was loaded into memory but could not run until other programs were NOT running as DOS on a 286 did NOT have the ability to run in protected Mode. That also made it hard to be multi tasking and DOS was NOT a Multi Tasking OS on the 286. Not until the 386 was it possible to run in protected Mode. However even in protected Mode you can get one of the most common errors like you are seeing with an error in the code of the program you are using. These errors are the most common problems with memory and are called memory leaks. Nothing is in fact leaking but what does happen is errors in the process decide to use ( due to not being careful in the programing ) the program will use an address that is Already in use by something else. Most of the time it is caused by older code being left in the upaded code and even more often when a program has moved from 16 Bit to 32 Bit and then to 64 Bit. There can still be some 16 bit code left by mistake in the code and only certain situations will cause it to access that part of the code and that part of the code does NOT follow the same rules as the newer code that normally runs in protected Mode. So in short the program tryes to access an address that is used by something else or an address that is locked up for other programs by protected memory. There is many other reasons this can happen but I do not think the problem is your RAM based on what you stated. The fellow that said to get Open office gave some good advice. IF you can save the document in RTF file format and most can be then use Open office as it is Free and or Libre Office that is also Free you can open the document and do what ever you were doing. There is little chance that you have the same problem. If you do then I would reload the OS. Or better yet load up Mint Linux. It has everything 90% of what folks need a computer for and it is free. And guess what. It is faster and you can use an older computer that does not support the newer Windows OSes and it will run fine. And on a faster system it is great. And it is easyer to install. AND it can be installed on the same drive as Windows of you want. I hope this helps you to realize that programs can cause memory errors even when there is NOTHING wrong with the memory. Jim Davison

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#15
In reply to #8

Re: Bad Memory

07/14/2014 3:43 PM

Thanks for that discussion.

I removed one memory card and reseated it, but not properly. When I restarted, the computer reported a change in memory. I shut down and reseated the memory chip properly. When I restarted one option was Dell's diagnostic tools. That incluuded a complete preboot memory check. It reported no problem. I also defraqgged the hard drive. My conclusion so fr is that it's not a hardware problem.

The computer is several years old, so I think that what I'll do is buy a new hard drive, as they have a finite life, and then reload from scratch.

I'll load Microsoft Office early in the process, then I can check for the problem reoccurance with each thing I add.

Sound reasonable to you?

Dave

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#16
In reply to #15

Re: Bad Memory

07/14/2014 4:53 PM

I personally only believe what MEMTest86 tells me, nothing else.

Your choice, but that is a quick and easy method....

Costs one CD to burn the program on....

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#18
In reply to #16

Re: Bad Memory

07/15/2014 12:47 PM

It won't run in (cough) defective RAM?

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#19
In reply to #18

Re: Bad Memory

07/15/2014 1:18 PM

LOL!!!

Could be true. But at least you will know!!! Simply buy new RAM!!!

The times I used it, lower RAM was apparently OK, but it found bit errors higher up, really great.....if you see what I mean!

Its those types of errors that will get you upset, MEMTest86 finds EVERYTHING that is not kosher....

It allowed me to take to task an ebayer selling defective PC1600 RAMs. Ebay gave me my money back!!! Wonderful PayPal!!! He got a REALLY poor evaluation (or whatever you call it in English) from me, he went down to a little over 90% from 100% before!!)

I believe it will cost him more than the €50 that he made in the end as others will not chance buying from him, or only give low low bids....stupidity is for life.

Even if you have no apparent memory problems, its a good idea to run it say every 3 months or so....peace of mind!!

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#17
In reply to #15

Re: Bad Memory

07/14/2014 6:36 PM

Since it's an older machine how about telling us how much RAM and HD space you have, along with the processor and OS. A few years ago 1Gb was the minimum, now its 4Gb, same thing with scaling HDs.

There are settings in the OS that determine the amount of swap space that gets allocated. If you have a program with poor "clean up" processes" and/or "memory leaks" and a small swap space it's possible to get VM (Virtual Memory) errors in those circumstances. The larger drive will help, but more memory might help even more.

If you really want put some life back into the machine, buy a SSD (Solid State Drive) and use it as your primary drive, most people I recommend that to say it's like giving them a new PC for under $150.

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#20
In reply to #15

Re: Bad Memory

07/22/2014 4:33 AM

I concure. Sorry I do not spell very well. But that is not a bad idea. Also I would get a copy of Spinrite from Gibson Reasearch. It is one hell of a program that will keep a drive going that in most cases would have died or at least been unusable. And it can restor data that was lost using a technology that was originally used by analog modems called Trellis coding. Steve can explain it better than I on a short but very important video he made. Do a search on Steve Gibson and spin rite and you will find the video. It can and has saved many folks sending drives to places that cost a fortune to recover data. And most of those places can NOT recover the data. Also it can speed up the disk for many reasons and I am not talking about due to fragmentation of data. And Finally. It can let you know a drive is going bad IF you check the temp of the drive under normal working conditions and when you run spin rite. If the drive gets very hot when running spinrite then your drive is close to death. I could go on and on but getting a new drive is always a good idea to have one on hand. Also I would run Spinrite on ANY NEW drive before doing anything else to it. Then one more thing. If you have an extra drive on hand and have used a good sector backup program such as Acronis you can restore your backup to a new drive in less than an hour in most cases with little data being lost if a drive totally fails or if the computer is stolen to there is a fire etc.. Always keep a copy off site. Hope this helps. Jim

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#9

Re: Bad Memory

07/13/2014 5:05 AM

Which memory diagnostic did you run? If you mean the one on the mainboard, I would not be surprised if it found nothing at all....in fact, I have never seen these BIOS memory tests ever find anything wrong ever.....they are to my mind a waste of space....

Go here and download the free version, it works really well:-

memtest86

Depending upon your needs, you can boot it from a floppy, a CD or even a bootable USB stick....I personally prefer the CD and you may need to alter your BIOS so that your PC boots from the CD/DVD first.....

It does not run under ANY OS. Read all the infos on the website.

Depending upon how much memory you have it can take a long time to run...be patient!!

I think it will find that you have a hardware memory problem. It could even just be a contact problem. Swapping around cards or simply for single cards, swap the position may fix that....

Someone here gave you good advice in identifying which memory card is defective, I forget who it was.....

But MEMTEST86 will let you know if a problem is there or not.....

Best of luck.

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#10

Re: Bad Memory

07/13/2014 7:01 AM

Please also check your printer. I had similar problem it was due to Chinese made HP printer.It was solved after replacing old cartridge.

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#11

Re: Bad Memory

07/13/2014 10:41 PM

My win 8.1 does this at every startup. In my case it is due to the Canon Pixma MG 8150 TWAIN software. The code says a scanner issue. Bullsh#@. The printer runs from my Vaio laptop just fine. I use Open Office 3.4.1 on my win 8.1 computer and the printer won't scan. I have just recently run registry clean and still no good. I am sorry I don't have a solution. I have found in the past that very good printers have be thrown out when I have updated windows ( Win 85 to Vista ) I have the latest update from Canon on my win8.1, but I find I can no longer do most of the things that I can do on my laptop ( Vista ) with the old Canon program, including scanning.

Jim

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#12
In reply to #11

Re: Bad Memory

07/14/2014 1:58 AM

Ever wonder how many billions of man-hours have been wasted thus far by users worldwide fixing or finding workarounds to Microsoft's crap? Billions.

That company is a millstone around Humanity's neck.

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#13
In reply to #12

Re: Bad Memory

07/14/2014 10:15 AM

Oh how right you are!!

You never even mentioned all the hardware that was replaced due to a new Win OS!!!

Only buy hardware that can be used on Linux too.....

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#14

Re: Bad Memory

07/14/2014 3:09 PM

Problem 1: Microsoft

Problem 2: Microsoft

Problem 3:you get the picture.

You didn't mention what brand or type of printer. Some printers allow spooling and saving to printer before printing. If yours does this then you might check to see if you have a direct print option. If you mainly print documents you'd be better off getting a new one. Typical price of $50 or less is worth not having the stress of needing a document and not being able to print it.

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