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IBM's Watson Conquers Jeopardy, Cancer and Now Customer Service

Posted May 22, 2013 10:36 AM

From TechSpot:

IBM thinks that they can revolutionize customer service using their Watson supercomputer. Famous for beating two of the world's top Jeopardy! players in 2011, and then going to medical school for oncology and utilization management, Watson is now being tasked with reducing the irritation associated with calling customer service departments.

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Brave Sir Robin
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#1

Re: IBM's Watson Conquers Jeopardy, Cancer and Now Customer Service

05/22/2013 11:03 PM

Watson promptly goes out and hires real live people who speak the native tongue of the people calling to answer the phone on the first or second ring.
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dkwarner
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#2
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Re: IBM's Watson Conquers Jeopardy, Cancer and Now Customer Service

05/23/2013 12:32 AM

GA! But we must add ...the local dialect of the native tongue...

I commonly get help folks who do speak English, but with an accent that makes it almost totally unintelligible, at least to me.

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