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Self-Service vs. Full-Service, That Is The Question

Posted January 14, 2015 10:17 AM by HUSH
Pathfinder Tags: gas petrol refuel station

For the first time in ages, five bucks is gas money. Most prices I've encountered in the Empire State are less than $2.75, and at least for now, there is no end in sight to the low prices. Count that as one less first-world problem.

Of course that doesn't mean there's nothing to complain about. See, I sometimes find myself filling my tank crossing the Lincoln Tunnel (when it's not being clogged by protesters) to make my way to New Jersey (on purpose). All the jug-handle turns are worth finding a full-service station, where I get to sit in my warm car while the attendant fills it, wipes the windshield and checks my oil, and the dollar tip makes it worth it for both of us.

New York, with the exception of Huntington (located on Long Island), doesn't require full-service gas stations. In fact, Oregon and New Jersey both make it downright illegal for drivers to fill their own tanks. In Oregon, the joke is that newborns are spanked with a sticker that reads, "No self-serve and no sales tax." In many ways, not pumping your own gas has become part of the culture. Now, Massachusetts has legalized hold-open clips, the mechanisms that keep gas nozzles depressed until the pump kicks off, signaling a full tank. Though hold-open clips may be prevalent elsewhere, they're still a rarity here in the Northeast.

So why can't we have nice things? Or at least, why can't we have helpful things, such as station attendants or hold-open clips?

Oregon and New Jersey cite unique concerns when dealing with gasoline. Its flammability is well-known, but that doesn't prevent absent-minded or just plain stupid people from smoking or keeping their car on when filling the tank. I've also observed the occasional gas-into-empty-milk-jug procedure. Gas also has toxic fumes, perhaps best handled by an employee that's been trained not to sniff them on purpose. Attendant jobs do keep a good number of low-skilled people employed in a minimal wage job that gets a decent bonus from thankful patrons. There is also the concern over increased criminality, whether it be from gas thieves or suspects preying on unsuspecting self-pumpers. In regards to hold-open clips, there was concern that people may reenter their car while the gas pumps fuel, generate a static charge from fabric-on-fabric friction, and then discharge within the vicinity of gas fumes (which does, quite rarely, occur.) Spillages because the clips didn't eject are also rare.

Yet in 2015, nearly all of these concerns are disputable. Stations are outfitted with powder extinguishing system that eliminates fire in the event of flammability. Cameras reduce drive-offs, muggings and gas sniffers. Eliminating the attendant will drop fuel prices, so its effect on the job market and economy is harder to ascertain. Nonetheless, even in Oregon and New Jersey, operators have recognized that full-service is superfluous; motorcyclists and diesel customers regularly fill their own tanks.

So, until robots are filling our tanks, or battery swapping replaces fill-ups, I'm stuck with the old ways of doing things, at least when I refuel in my home state. Yet with new attitudes about these traditions, and the slow tech upgrades to standard pumps, perhaps one day before those refilling my car with unleaded octane will be zero hassle. It will almost certainly jack up the price back up, but it might be worth it for the sake of convenience.

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#1

Re: Self-Service vs. Full-Service, That Is The Question

01/14/2015 3:28 PM

In the UK self service is the norm, in fact you would find it difficult to locate a petrol station with service. Many of the larger supermarket petrol stations also have 'pay at pump' so that you pay with your credit/debit card at the pump. Toxic fumes are removed by the delivery nozzle which is also earthed to prevent sparking. We currently pay just over £1/litre or about $6/US gallon but most of that goes to the government in tax.

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#2

Re: Self-Service vs. Full-Service, That Is The Question

01/14/2015 5:13 PM

It has been many years since I have seen a gas station attendant here in the US. However, in Mexico at the Pemex stations (the only gas stations in Mexico) attendants are the rule, and they expect a tip

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#7
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Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 10:44 AM

Oregon, I think is still full service. They didn't allow self service up in Oregon last time I was through there in 1992.

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Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 10:52 AM

This is my favorite Post of the Month so far! That was 23 years ago!

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Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 11:17 AM

Oregon is still that way. I guess they figure people are too stupid to pump their own gas. Oh yeah, there are a lot of Libs there, they may be correct in that thought.

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#13
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Re: Self-Service vs. Full-Service, That Is The Question

01/27/2015 9:57 AM

You have to define "full" service. If all the attendant does is pump the gas and take your money just how much service is that? Think back, for those of us that are a little older, to full service. Check your oil/tires sir? Automatic windshield cleaning. The days of "full service" are long gone.

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Re: Self-Service vs. Full-Service, That Is The Question

01/27/2015 10:05 AM

I remember those days too. I don't think they started with the self service until after the gas crunch of 1973. Then you had a choice. It's when they gave you a choice that they did away with checking your oil and cleaning your windshields, unless you requested it. People started going to the self service because it was much cheaper, so they just did away with the full service isle altogether. The checking your oil and cleaning the windshield was just an added value feature to get you to go to their pump, instead of the competitors.

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#3

Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 6:15 AM

I haven't seen a full service gas station in years except when I travelled to New Jersey on business. I once forgot I was in NJ and started filling my own tank. (That didn't go over too well.)

On the same subject, I've noticed a lot of stores have introduced self checkout. We are being trained to check out our own groceries, and I think in the not too distant future, self check out will be the norm.

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Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 6:24 AM

Our larger stores have self check out but it's not popular. We also have scan as you shop so, at the checkout, your shop is downloaded to the till from a barcode scanner.

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#5

Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 9:04 AM

At best, you need glasses, at worst, a seeing eye dog. Let's chat in January 2016. There are going to be a few SUV's at bargain prices.

https://blog.gasbuddy.com

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#6

Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 10:09 AM

Here in Wichita, Ks. the price is $1.72 at the moment. It had been $1.66 at the end of last week, went up to $1.85 over the weekend and is coming back down again.

There are a few service stations that offer full-service here in town but I would bet that 95%+ of the fuel that is pumped is self-service. It's quicker and cheaper than having to pay someone to do what I can do.

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#10

Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 11:25 AM

I think the full service is better than the self service because in the full service you can be served more completely and you are avoid from any failures when you fill your vehicles with fuel gas or oil.

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#11

Re: Self-Service vs. Full-Service, That Is The Question

01/15/2015 8:40 PM

"... to make my way to New Jersey (on purpose)..." Ha! I've been there on business many times, and that always what I thought.

I don't know how she did it, but my (late) wife always managed to find full-service gas stations where ever we lived in the South, where probably 99.9% of the stations are self-serve. She drove for over 40 years and never pumped her own gas - though she did manage to con me into filling her car occasionally.

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#12

Re: Self-Service vs. Full-Service, That Is The Question

01/18/2015 10:23 PM

All self serve here is Australia. Fuel currently down to around $1.35 per litre (would be equivalent 5USD per US gallon) on current exchange rates. (95 Octane.)

It seems currently that self sufficiency in the US is driving world prices down for the rest of us.

Auto fill (nozzle locks) were banned here years ago so you must hold the nozzle clamped open by hand for the full fill up time. (Exception is high flow diesel nozzles for trucks)

We are starting to see card swipe options in most stations so you can pay without seeing the attendant.

I would not use the "soup" that is at most stations on my windscreen as it would probably make matters worse. Usually looks like people have been washing their tyres in it rather than clean water with some suds.

Vehicle reliability has reached the point where many do not check (oil and coolant levels) at each fill, but maybe once per year when preparing for a longer drive.

I'm surprised that you still have the option of full service. The only one that I've seen in the last ten years was in December Waaaay out West where they didn't have the pump metering interfaced to the till. The operator had to see the amount to be paid, so they handled the pump for us.

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