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ISO Certification is a process that enhances business offerings. By showcasing how an organization meets certain standards, they announce to the world the highest level of quality, safety, and efficiency in their operations.
 At Radwell International, Tom Foy, Corporate Training/ISO Manager has worked with all levels to facilitate the process of gaining ISO certifications. We spoke with Tom to discuss the process.
What is involved in achieving an ISO certification for a business?
The first phase is to build documentation to support your certification.
The next phase is to train all levels of managers and ensure they have everything they need to supply materials to their teams.
The final piece is to conduct audits. An internal audit is completed by a team based on the standards. The next audit is conducted by an outside company. Between audits, things get adjusted as needed.
How does an ISO certification affect employees?
It heightens the awareness of customer focus. It gives employees a feeling of empowerment.
How long does the certification process usually take for a business?
For a first certification, it usually takes nine months. For subsequent certifications, the process usually takes an average of six months.
What are the differences between the certifications (2008 v. 2015)?
2008: Required a quality manual as well as six separate necessary documents.
2015: Required some changed language, quality manual became optional, and it has 23 required documentations
Who is responsible for implementing ISO standards?
The ISO team and all management are responsible.
How does Radwell International's certification impact the customer experience?
To us, the certification is all about customer focus and quality. When we receive an ISO certification, there are benefits for our organization and our customers. It opens the door for a company to be exposed to new partners and new customers.
Editor's note: This is a sponsored blog post from Radwell International.
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