Do you get attached to your work? As a writer, I am quite fond
of things that I've written. Whether it's an academic paper or a published blog
entry, there is a part of me in each document. I know I'm not alone in this
either. Completing a task you've taken the time to do well can make you feel proud
or accomplished.
When you're employed, having pride in your completed work is
beneficial for both you and your employer. With unemployment rates on the rise,
however, some people are taking their work with them when they leave their jobs
behind.
Sense of Ownership
vs. Corporate Confidentiality
A recent Ponemon Institute survey found that a majority of
people who have either lost or left their jobs in the past 12 months have taken
confidential company information with them. Of the 945 people surveyed, 59% admitted
to stealing company data - including client contact lists, customer data,
software tools, and other intellectual property. The Symantec-sponsored survey
also found that 67% of the people surveyed used the appropriated information to
leverage a new job elsewhere.
Participants in the survey came from a range of vertical
industries and held positions in corporate information technology (IT),
finance, sales, marketing and communications, management, logistics, research
and development, and human resources.
According to the survey, information was most-commonly taken
via email-related documents or hard copies. Many times, the employees were able
to walk out the door with copies in their hands. Others downloaded the
information to CDs or DVDs. Still others transferred material to USB thumb-drives.
Many people offered reasons for taking information, but the
biggest claim was that these workers felt as though they had a right to it
because they created it, that the data was useful to them, or that it wasn't
useful to their former employers. The Ponemon Institute survey also showed a
correlation between people who lifted information and how they felt about their
former company. Over 60% of the survey participants reported having an
unfavorable view of the firm they were leaving.
Who's at Fault?
Kevin Rowney, founder of the data-loss prevention division
at Symantec, believes that people are not taking data to be malicious, but are
doing so mainly out of fear. "There are many tragic scenarios now where people
are under tremendous pressure…A lot is in the heat of the moment, people make
unwise decisions," said Rowney.
The Ponemon Institute also revealed that part of the problem
may lie with the companies themselves. Only 15% of the participants' companies
said they reviewed or audited documents or files that were taken. The Institute
also reported that if there was a review of such documents, it was very poor or
superficial.
Mike Spinney of the Ponemon Institute says that many
organizations see data breaches as with a part of doing business and often have
a lax attitude about them. "They believe this is just something they have to
live with. Our sense is that a lot of companies have really just given up," he
said.
Security experts believe that the state of the economy will
only increase the number of inside data thefts.
Personally, I am not surprised at the outcome of this
survey. For many people who've been affected by the economy, taking information
that could help them land a new job probably seems like a necessary measure. I
don't build things or write programs. I imagine that if I did, however, I would
feel a sense of ownership as well.
It's a dicey issue, but do you think it's acceptable to
compromise ethics to save oneself from hard economic times?
Resources:
http://news.cnet.com/8301-1009_3-10170006-83.html
http://news.bbc.co.uk/1/hi/technology/7902989.stm
http://www.networkworld.com/news/2009/022309-fired-workers-steal-data.html?page=1
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