Scope of Work

Rule number one. Customer is always right. If customer at some point is not right rule number one has to be followed!

Your description is a bit cryptic but I guess you have more work and customer is not going to pay for it?! Review the scope of work and if anything is missing but has to be done negotiate it. It was not fair of you not to think of it, so dont expect customer to be pleased.

Follow rule number one if in doubt!

I have to disagree, especially when the customer has to get direction becasue they either don't no what they are doing, or lack knowledge or experience.

The OP issues sounds like they did not go over the scope in good enough detail and it is something they missed.

This needs to be clarified, I assume that the OP is the contractor, and if they did miss it, they could be at the mercy of the customer. This needs to be explianed and aired out. Again, they are at the mercy of the customer.

If the customer happened to award you the contract only becasue they may have spotted something you missed and are looking for a 'deal'. Then the ethics of this customer is not only in question becasue it is.

Any customer realizes, for each dollar they pay for, they should expect a dollar's worth of services, no more, no less.

Our customers always have the feeling that they are correct, even though they sometimes need help with understanding what we can and will do.

BUT, as I said alreay: The scope of work will have to be reviewed and changes have to be made not only on the scope but also on the contract value. You still will have to do what needs to be done, but you also want to get your moneys worth!

I seem to understand from your words that the customer could be right in the above case but he is unethical as he tries to make an advantage from the unspecific scope!

The scope is alright for customer so the wrong is with the Contractor.

I keep thinking it is the customer that is right one way or the other!

It depends on what your bid was supposed to cover in the first place.

That 'customer is always right' stuff is true in retail, but not where a contract is involved. Once you give-in to a commercial customer over a contract issue, you will be perceived as weak and the customer will keep demanding more and more out of scope work until they bleed you dry. Hold your ground. Stick to the exact wording of the contract. You can use this as a means to negotiate changes to the existing work. You can say, "We'll agree to do X if you relax the requirements on Y."

Dear All

We have discrepancy between scope of work and the bill of quantity. in the scope of work have alot of material involve but doesn't mention in the bill of quantity, theerefore. can we request vriation order for those item not in the bill of quantity but is in the scope of work.

Regard

Moh'd

Mohd,

still not clear on what you are trying to do? It sounds a bit like you want to charge for things that were in the scope but you actually havent done any of it, hence it does not occur on the Bill of Quantity.

Can you give an example of what is happening and what you want to claim and which variation you need?

If in doubt talk to the customer.

Nogtiations......... It does take two, and the comment of The customers is always right, never worked in an OEM environment.

With an attitude of the customer is always right in an OEM environment, if you don't get a backbone, that company is soon history.

Who specified the scope of work? Who specified the BOQ? How did the discrepancy arise? According to the contract and pertinent local law, are these documents supplemental to each other, or does one have precedence?