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Dining Out with a Robotic Waitstaff

Posted December 08, 2018 12:00 AM by M-ReeD

Having spent one summer waiting tables at an unnamed establishment known for its sickeningly sweet cocktails and its “flair-adorned” waitstaff, I realized very early on that I was meant to work at a desk somewhere far away from others.

That was the summer I also discovered how difficult a job waiting tables can be. Without the memory skills, people skills and upper body strength, not to mention the constant juggling (both literally and figuratively), a shift waiting tables can turn ugly very fast.

Trust me on this.

Now a restaurant in Nepal has recently debuted a robot waiter to see if it is up to the challenge of performing on par with its human counterparts.

As diners settle in for a meal at Nepal’s Naulo restaurant, they might be in for a bit of a surprise: the waiter is a robot.

Actually, three robots are on the wait staff at Naulo, delivering food from table to table thanks to a group of self-taught innovators from Paaila Technology who created all three conveniently named “Ginger.”

The humanoid robots were built from scratch and stand at five feet tall. All three Gingers have been programmed to understand English and Nepali and they can adeptly navigate a busy restaurant while carrying trays of food.

Customers at the recently opened Naulo, located in Nepal’s capital city of Kathmandu, order from a touch-screen menu and one of the Gingers, with only some assistance from the human wait staff, will deliver food to the tables.

The allure of Nepal’s first robotic waiter is drawing in crowds of all ages, surprising diners that such sophisticated technology was built in the impoverished country.

"They look so good. I could not believe they were made in Nepal," said Neelam Kumar Bimali, a diner at Naulo.

Though Nepal is not known for having much of a tech infrastructure, the engineers from Paaila made do with what was available to create Ginger, for instance using a local car workshop to paint Ginger, giving the robot a sleek plastic exterior.

Awaiting certain updates that would improve the technology, Naulo hopes to one day soon have the restaurant entirely staffed by robots while Paaila Technology is currently awaiting a patent on the technology, hoping to bring Ginger to the world market

Although the concept is interesting, it reignites the discussion about robots and humans potentially vying for the same jobs in the very near future.

For me, however, the concept only brings up some lingering questions. Namely, why is it that a robot, capable of wordlessly serving dishes to customers is considered entertainment but when I did it, I was deemed rude and unapproachable?

Source: AFP

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#1

Re: Dining Out with a Robotic Waitstaff

12/08/2018 1:17 AM

To me this has all the appeal of a fast food ordering kiosk...on wheels

...and depersonalization of the social dining experience...the waning emotional interaction in our society seems to be very dehumanizing and carries implications of an emotionless undefined service industry that is uncaring and unavailable...the chilling effect on human emotion and the constant pounding of round pegs into square holes may have serious unintended consequences...the burden of liability and human frailty has become the enemy of business...

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#8
In reply to #1

Re: Dining Out with a Robotic Waitstaff

12/10/2018 10:45 AM

Yup! My thoughts exactly, including the fast food example of the de-humanizing process. (But in some cases, machines are preferable over some of the humans. )

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#2

Re: Dining Out with a Robotic Waitstaff

12/08/2018 11:01 PM

Almost totally agree with Solar Eagle. The human touch is terrific. However, humans can sometimes be pigs to waiting staff, they try to put waiters on the lowest of the low. I was a food and drink waiter in my earlier years (for 5 months), this ceased as a particularly foppish bloke haunted the place where I worked kept up a continuous put down of staff in general.

His friends (hangers on) thought his crude manner funny and egged him on.

I dropped a glass of beer on his head, then walked up to the bar manager and handed my resignation.

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#3

Re: Dining Out with a Robotic Waitstaff

12/08/2018 11:20 PM

I agree with solar eagle.

And may I say that without consciousness and a soul, robots cannot vie with humans for anything.

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#4
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Re: Dining Out with a Robotic Waitstaff

12/09/2018 7:21 AM

On the other hand, maybe this will put an end to the tip creep that's seems to have occurred in recent years. Around here it was 15% not that long ago, and now the standard is 20%, all while the process has become partly automated (via those annoying table top screens where you can also pay to play games instead of talk to each other). On the latest one I've seen, the default tip choices were 20 and 25%. I'm all for paying someone who earns it - for good performance and personal service. But no one has explained to me what's changed so that there has been a 33 or 67% increase in added value.

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Re: Dining Out with a Robotic Waitstaff

12/09/2018 6:12 PM

Tipping is not done in all countries. In some countries where it is not done, wait staff will be insulted by a tip.

https://bigthink.com/strange-maps/in-which-countries-should-you-tip-and-how-much

This map shows tipping customs at restaurants in different countries.

https://en.wikipedia.org/wiki/Gratuity

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#7
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Re: Dining Out with a Robotic Waitstaff

12/09/2018 8:13 PM

Didnt read your link, i understand, that their wage should cover where tips are unneccasary. what I’ve found also, they think americans are odd, for asking a doggy bag for uneaten food, along with where the food portions in Europe are quite a bit smaller..

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#10
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Re: Dining Out with a Robotic Waitstaff

12/13/2018 1:00 PM

IMO Tip creep is as normal as inflation.

FYI - the US minimum wage for "Tip Earners" is around $2.70/hr and has not changed since I waited tables in college 30 years ago, at least the last time I checked which was not that long ago. What's more, for tax purposes it is assumed tips equal to some % of personal sales are actually collected by the server. Other regulations make it easy and legal for management to take tip money from servers and distribute it how they see fit. It can be a royal screwing in some restaurants.

Personally I would rather be served by a human making a decent wage so my tip would be unnecessary for their livelihood and mean something more.

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Re: Dining Out with a Robotic Waitstaff

12/13/2018 4:09 PM

30 years ago did your meal for 2 people cost $30.00 at a bar and grill ($6.00 tip), $60 at a medium restaurant ($12.00 tip) or $100.00 meal, ($20.00 tip)?

what a lot of people fail to understand is the meaning of the term tips, its actually insurance, To Insure Personal Service,... TIPS

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#5

Re: Dining Out with a Robotic Waitstaff

12/09/2018 10:05 AM

I'll take a human and the 'flair' anytime!

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#9

Re: Dining Out with a Robotic Waitstaff

12/10/2018 11:15 AM

"[...] but when I did it, I was deemed rude and unapproachable?"

Because you are a human. The novelty of your existence has worn off a while back. Restaurants are considered at least somewhat social. Your "entertainment" value-add comes from what you can say and how you can say it. If you are seen as not wanting to add social value, that may be taken as rude. When someone doesn't seem to want to talk it makes others less likely to warm to him or her. Thus the unapproachable label.

Ask a silly question...

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