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Wonderware: Pumps on Drive Control Off

06/10/2017 7:50 PM

Hi Team,

Got a couple of pumps showing on SCADA as "Drive Control Off".

Pumps feeders are on "ready to start", VSD is on, local control station is in ready mode.

But couldn't start on SCADA HMI.

Please advice how to fix the "Drive Control Off" statuses on SCADA.

Thanks.

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#1

Re: Wonderware: Pumps on Drive Control Off

06/10/2017 9:08 PM

Sounds like you are lacking feedback link or experiencing program error....I would also check line in voltages for anomaly...

https://www.youtube.com/watch?v=jOahDrs33VI

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#2

Re: Wonderware: Pumps on Drive Control Off

06/10/2017 11:50 PM

Apparently feedback signal on status of VFD is not available to SCADA.

Reason may be one of the following:

1. Not programmed

2. Auxiliary switch feeding the signal to the SCADA not acted

3.cable of feed back signal cut.

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#5
In reply to #2

Re: Wonderware: Pumps on Drive Control Off

06/11/2017 12:07 PM

Add to 3 items...

4 "Control off" hardware input of SCADA [or more likely, PLC input] problem.

Fault - find by using PLC programmer or SCADA direct I/O facility to confirm volts on/off give change of state correct in ladder rung or I/O & work back, including PLC to SCADA communication to "Control off" contact function OK.

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#3

Re: Wonderware: Pumps on Drive Control Off

06/11/2017 11:38 AM

Aim an Instrumentation and Control Technician at it.

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#4

Re: Wonderware: Pumps on Drive Control Off

06/11/2017 11:58 AM

The last place I worked at we ran almost entirely on Scadapack systems and seeing odd stuff like this was a daily event given the size and complexities of the systems.

#1 way to fix them was to turn the offending system off, do a count to 20, then turn it back on and let it reboot.

95% of the time it fixed the problem.

For the remaining 5% technicians like myself would go and check all the I/O connection point values of the related problem system component to see if things were seeing or creating the necessary signals everything else needed to work with.

If that all checked out good then the program got dumped and reloaded.

And in the rare chance that didnt fix it then the problem got turned over to the companies dedicated scada programmers to deal with through the live linking systems where they worked on the problem from inside the software from halfway across the continent.

To which quite often after 10 to 30 minutes they would tell us to turn it off, count to 20 -slower- (or 60 for a few of our more impatient technicians) then restart the systems again.

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#6
In reply to #4

Re: Wonderware: Pumps on Drive Control Off

06/12/2017 1:11 AM

That story sounds familiar.

Last week a client who had one of our Railway Power Supplies embedded with SCADA called us, giving contradictory explanations of what he was seeing (he probably did not even know there is an user manual).

One restart of the program and it worked like charm.

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#7

Re: Wonderware: Pumps on Drive Control Off

06/12/2017 3:52 AM

It is likely that the SCADA knows more about the process situation than you do. It will not start the pumps if that means pumping against a closed head, look for closed valves, or pumping into a tank that is already full or out of a tank that is empty. We program SCADA systems to disallow mixing various polymers if that combination is not in an existing recipe list. Do not immediately assume that something is broken. There may be a valid process reason why the SCADA will not run the pumps. Relying on the operators to know how the SCADA works is usually a mistake. They know how it works when everything is normal, if there is an abnormal situation that they have not encountered previously there is also a strong possibility that their trainers did not instruct them how to react or diagnose the problem.

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#8
In reply to #7

Re: Wonderware: Pumps on Drive Control Off

06/12/2017 5:28 PM

Maybe having that local control station in the Ready Mode assumes that you intend to control it from the drive, so the SCADA interface is locked out...

I would look for Remote, as being the opposite of Local, for a mode switch.

You don't say whether this is a new system or existing just gone bad, makes a big difference.

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#9
In reply to #7

Re: Wonderware: Pumps on Drive Control Off

06/13/2017 12:31 PM

Exactly. It's very difficult to troubleshoot a control system issue without first knowing exactly what that system is seeing for inputs and trying to tell other things to do through its outputs.

If an output is off that shouldn't be, the first step is to account for every input that has say over its actions. If all of that adds up to say it should be on, only then start looking at the software logic.

When I first learned the basics of logic control systems, the #1 rule for troubleshooting an odd problem was to turn the d**n thing off and give it a full reset. Programs, no matter how simple, can and will occasionally get a glitch or fully lock up.

The next step was to confirm that all inputs are doing what they are supposed to do within their limits.

Just with those two steps, a vast majority of system issues can be determined and their sources ruled out.

Beyond those two, that's where looking at the fundamental program I/O logic and confirming that what the software was saying was in fact being done by an output control device came into play.

Fuses/circuit breakers can false trip/indicate their status, Relays and solid state switches on outputs wear out or can be damaged. Network communications output cards/modules can fail for numerous reasons as well.

And, above all, lack of diligent and detailed observation and confirmation of everything by the operator or technician will happen, so get a second set of eyes on the problem if the source of the problem is not showing itself after the first three things on the checklist have been gone over a few times.

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#10

Re: Wonderware: Pumps on Drive Control Off

06/13/2017 2:52 PM

It is difficult to diagnose from halfway across the world, but I place my money that the control station is not in correct mode. It sounds indeed like local ready mode (as TCMtech pointed out). See if changing the local control station to remote is better.

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#11
In reply to #10

Re: Wonderware: Pumps on Drive Control Off

06/13/2017 4:40 PM

where I worked at last one of my peeves with the systems they used was almost everything ran off touch screen interface and most every screen was in a naturally unavoidably dirty environment plus was mounted in a desk type console as well which meant every dirty glove and sleeve and spilled or dripped whatever eventually hit the screens always leading to false icon selecting actions.

The worst part was, although the screens were easily cleaned the method to put the screens into a safe cleaning mode was of course programed as a specific touch icon to get into and out of it so that meant that while cleaning the screen it was very easy to trip the icon and have the screen and the full touch icon menu set pop back up within a fraction of a second giving the screen cleaning wipe down action the 'cat on the keyboard' effect of doing who knew what to what settings or functions before anyone realized they had done it.

Poor physical layout design plus largely having the HMI screen touch reaction times set so fast that there was only the software reaction latency time delay between selecting an icon and reaching its related sub screen and whatever beyond that was dumb.

I have never done a lot of HMI interface programing, yet, but the little I have worked with I always put 'cat on keyboard' filtering delay into icon or user input selection functions.

A .5 -.75 second delay on validating a HMI screen icon or remotely located momentary switch state change input selection cleans up a huge amount of false operator input triggering issues. An operator will not notice that short of delay on most functions but as a technician it solves a huge amount of 'fat fingering' related problems.

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#12
In reply to #11

Re: Wonderware: Pumps on Drive Control Off

06/13/2017 4:55 PM

We use touch screen HMI in our water purification plant building, and it works OK, not the cleanest barn ever, but not the dirty one either.

The problem is with accessing some of the controls on the edges of the windows are not easy to pick up.

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