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Is Outsourcing on the Way Out?

Posted August 08, 2008 8:22 AM

Outcries over the exodus of technical jobs from the developed world to emerging nations have recently become fainter. India simply does not have enough qualified people to handle outsourced engineering demands, recent reports say, and career experts talk about the "boomerang" effect of outsourced jobs returning to home countries. High-priced energy, others note, dictates more production closer to home. Companies also tend to rely on local engineers to solve the toughest challenges, such as Navistar's plans to add 200 engineering jobs in Indiana to meet new environmental regulations for diesel engines. Has the steam gone out of outsourcing?

The preceding article is a "sneak peek" from Quality Control, a newsletter from GlobalSpec. To stay up-to-date and informed on industry trends, products, and technologies, subscribe to Quality Control today.

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#1

Re: Is Outsourcing on the Way Out?

08/08/2008 11:18 PM

Hi,

As one of the 'off-shore-bad-guys' ( I'm kidding but some really think that way), I have a perspective that may help.

The problem with any outsourcing is 1) there is rarely such a thing as 'total outsourcing', and 2) given that, it is the requester's challenge to find a balance between 'local' and 'outsourced' to get the best overall results.

As a manufacturer, we provide some level of front-side engineering expertise in our field, with a mixed-bag of skill sets and capabilities. We hardly know it all, but the largest problems come in making the correct 'hand-shake' when exchanging problems, requirements, and results.

First, someone has to take a leadership role. Surprisingly, this rarely comes from our client (although they sometimes disagree ). Project leadership is to effectively outline the list of requirements and milestones, and manage those steps toward a conclusion.

As a parallel step, it needs to be determined exactly what is the project, and that's not always as easy as it sounds, because sometimes the simple tasks become unexpectedly complicated, especially when crossing cultural and national boundaries. What is 'common sense' for one, maybe literally 'foreign' to the other. [I can't begin to tell you how often, mid project, someone on one side or the other, has commented "well, everyone knows that", when clearly the results thus far prove otherwise]. Everyone is an 'expert' in their field, and 'knows' exactly what they want ... never assume the other person can read your mind, or instantly understand what you want.

Just like within one's own organization, assess who is good at what, and let them do that thing. Where there are shortfalls, find away to augment. If your outsourced resource knows one thing well, but has little experience in something else you need, give that 'something else' more of your own input, and certainly more of your attention ... if there is going to be a 'failure', it's most likely to happen there.

Okay, I'm rambling now ... sorry.

Bottom line for me, as both a client to my supply chain, and a vendor to my clients, "No, outsourcing is far from dead or even declining", but, as with anything, there are few cases where the situation can be 'total' and almost never can it be 'hands-off'.

- know your outsourced resource ... they are your business partner

- never assume anything

- build in as many mid-point checks as possible

- validate, validate, validate (and then do it some more)

Regards ...

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#2
In reply to #1

Re: Is Outsourcing on the Way Out?

08/09/2008 9:37 AM

As we have come to expect from you, a well-thought, well-presented analysis! Rated a GA vote from me.

Still, the more jobs that go "away" to wherever isn't "here", the fewer paychecks there are to purchase goods at any price, no matter how cheap (inexpensive) they are to produce. That seems to be the sticking point. Quality control is also a great issue - if you have to replace something too frequently, how much "cheaper" is it, really? Plus, the net profits reside with the corporate HQ location, and if that's "there" too, then the total economic loss is magnified.

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#12
In reply to #2

Re: Is Outsourcing on the Way Out?

08/11/2008 10:54 AM

Thanks, EM.

I couldn't agree more. Short-term 'gains' often come in exchange for long-term losses. I see it and live it every day. Currently, we 'partner' with about 70 major brands, and their styles are as different from one another as you can possibly imagine, and, although I am hardly the economic expert (just check my bank balance ), I am pretty sure some of them are signing their own death-warrant by their 'compromises' in long-term thinking. But, the 'customer is king', even if I can see they're not long to be on the 'throne'.

Best regards ...

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#13
In reply to #12

Re: Is Outsourcing on the Way Out?

08/11/2008 12:38 PM

"...I am pretty sure some of them are signing their own death-warrant by their 'compromises' in long-term thinking..."

And apparently the runes are so mystic that they are unable to read the signs themselves. Either that, or greed is a totally blinding factor. I suppose some may thrive in the outsourced world, they surely can't ALL fail miserably. But for some it should be so patently obvious, they'd hike up their skirts and make a run for home!

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#3

Re: Is Outsourcing on the Way Out?

08/09/2008 10:41 AM

Has the steam gone out of outsourcing?

I certainly hope so. Outsourcing was just a means (and a particularly dumb one at that) for managers to try to control engineering labor costs. I hope the engineering community punishes this nonsence from management. Most engineers refuse to realize that they are considered to be just another commodity. I have observed this situation for close to 40 years and I am baffled why engineers did not unionize long ago.

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#4
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Re: Is Outsourcing on the Way Out?

08/09/2008 11:14 AM

Because as salaried technical hired hands, we've always been considered part of management. Curious, but there it is.

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#5

Re: Is Outsourcing on the Way Out?

08/09/2008 2:12 PM

.................Is Outsourcing on the Way Out?

NO........ Unfortunately I do not believe outsourcing will ever go away because of human nature.

  • The shareholders will always want more profit because they are ignorant to what they are actually doing.(biting the hand that feeds them)
  • The business structures (The Accounting and Management combo AKA: The Evil Empire) call for cost savings even when there are none .......that is unless they let us actually spend some money which will actually save much more money. Even the cook at your local diner knows you have to crack eggs to make omelets. (2 eggs @ .10ยข = $2.00 return) but try to tell that to someone who's bonus is driven in-part by what they don't spend.
  • The workers have become lazy (at least in the U.S.) and have lost anything resembling the work ethics that once made us great. Some workers actually view a manufacturing company as a cash cow like the welfare system or like the military where you actually get paid to show up and spend time running from work or pointing the finger.

History shows cyclical trends that will probably have the outsourcing boom cut way back as we get more efficient out of necessity to retain our jobs, intellectual property and designs / systems........ not to do what is right the first time which is what we should have done .....the first time. If we did that then accounting wouldn't have looked elsewhere to start with......but the worms in management probably would have .

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#6
In reply to #5

Re: Is Outsourcing on the Way Out?

08/09/2008 2:47 PM

Toomuchfun here, pleased to comment regarding outsourcing!

I have personally considered both sides of the outsourcing issue as fairly as I believe that I can. I understand the profit motive well, as in my field of expertise, outsourcing much of the work to subcontractors is always a better way to accomplish the end result. I am a product of the General Building Construction Industry.

However I have also been the victim of the results of outsourcing of collection of invoices due for payment, attempts to correct problems with things such as cable, or satilite TV problems, and other issues too many to waste print here! I find that the outsourcing of the work for solving the issues of the every day problems must be ended, and these employment opportunities must be returned to this nation. I personally refuse to speak to, or even try to communicate with folks living in other countries, about resolving my day to day issues. Too many times I have had to repeat the problems to multiple individuals who could not resolve the matter and must then refer me to a higher party who finally transfered my call to someone stateside, where my issue should have been addressed from the outset.

When ever possible, I avoid doing business with companies that outsource their trouble shooting issues to other nations.

Toomuchfun

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#7
In reply to #6

Re: Is Outsourcing on the Way Out?

08/09/2008 11:56 PM

Don't you just love it when you get some sales rep or tech support person on the phone who sounds like they have a mouth full of rubber bands and lock washers?

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#8
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Re: Is Outsourcing on the Way Out?

08/10/2008 3:50 AM

Yeh...I tried to top up my mobile phone by calling 'em on the magic number...
Gave up in the end when they couldn't repeat my name back to me and told me the phone wasn't registered to me....
I topped it up when I went to the supermarket...

Del

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#10
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Re: Is Outsourcing on the Way Out?

08/11/2008 7:35 AM

That's what happens when you use someone else's cell phone and spell your name "Mblpiztykol"! Geez, I'm surprised they even let you into a supermarket!

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#9

Re: Is Outsourcing on the Way Out?

08/10/2008 4:35 PM

My view on outsourcing is based on a simple principle: BS out = BS in (most of the time, IT personnel reasons the other way around: BS in = BS out, so in outsourcing it works the other way around, unfortunately).

In my experience, outsourcing was done for two possible reasons:

1. We did not have the knowledge to perform a certain task

2. We did not have the time to perform a certain task.

Both reasons were "solved" by outsourcing... or so we figured initially.

The first problem is the client (being me or the company I work for). Initially you never know to which extend you need to deliver descriptions to the supplier to understand what he needs to do. Communication is key, but cultural differences are in many cases a big problem, causing a lot of frustrations on both parties. So that explains my BS-principle.

Second Problem is that you never know with who you're dealing with. You never get an insight in (often shrewed) personnel activities from your supplier, who faces the same problems as you do: lack of qualified personnel. If they know how to perform your task (which in many cases, they don't), then still they do not know the background of your problem. Thus we end up again in the first problem.

Once the supplier starts delivering code, executables, CAD or FEA-material, you always end up with a lot of checking, validating, rechecking and rebriefing the supplier, which is a very tedious process (i.e. expensive) and causes a lot of communication effort.

So, bottom line: you're better of doing your own reseach, designing your own parts and programming your own code. Companies don't have to be afraid to search and hire the optimum candidate (which they will never find). Find what's close enough and start training the man.

YOUR SUPPLIER DOES EXACTLY THE SAME THING, with the difference that the man who was hired to perform your task, needs a lot more effort, time (and thus money) to understand and perform your task and is immediately sacked when you stop the collaboration.

Training your own personnel is beneficial to the company (you moulded him yourself with your company's principles), and not just for the task he was hired for, but also for future projects. In the long run, it will always pay of a lot better than outsourcing.

Outsourcing is for companies who lack an efficient working flow. My advise (based on 18 years working experience at 7 companies): get informed, get organized, get your own job done and do it efficiently using the right, most efficient tools.

But hey, don't take my word for it.

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#11
In reply to #9

Re: Is Outsourcing on the Way Out?

08/11/2008 10:48 AM

Hey, I DO take your word for it .

Outsourcing is no different than any other form of 'factoring', but it's not any easier 'outside' than 'inside', and managing from a distance is much, much harder.

Good answer.

Kind regards ...

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#14

Re: Is Outsourcing on the Way Out?

08/13/2008 4:50 AM

Has the steam gone out of outsourcing?

I do not agree, There are so many outsource projects are coming to India. There are companies like http://www.cleaveglobal.com cater's in all kind of outsourcing. For ex- Collections, Health Care, Finance,Data Entry to name few.

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#15

Re: Is Outsourcing on the Way Out?

08/18/2008 5:58 PM

Outsourcing is not dead only moved to a dormant stage. The cost of doing business model has changed. The once low cost areas are now not so low cost as they learned that they can demand more for their knowledge. Thus the shift from India to Asia, South America and some shift to the US... the current rush to produce fuel has starved the market for knowledgeable engineers and even managers. When the market was slower the need for engineers made it an employers market. As the demand to build new facilities grew the selection pool shrank thus creating a void and a market for engineering skills. but when there are decades of business controlled markets the people that would choose this as a means of a career are reduced. There is a large void in the 0 to 10 year engineer pool and it would take a few years of high demands for engineering to increase the pool of new recruits into engineering... This is where I see that the big business mindsets fall short in considering the big picture and planning ahead in developing new talent. Trying to appease share holders can only last a limited amount of time before the real cost of doing business catches up... one might wonder if we will learn from this.... I have a feeling it will be part of the lack of hindsight that is part of the upper management succession criteria...

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#16
In reply to #15

Re: Is Outsourcing on the Way Out?

08/19/2008 8:09 AM

There'll be Hell to pay if the hindsight is as lacking as the foresight! Always true, though, that there are none so blind as those who will not see...

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#17

Re: Is Outsourcing on the Way Out?

09/01/2008 2:07 AM

Is Outsourcing on the Way Out?

I have personally consider both side of outsourcing issues.

if talk about disadvantage :

1.Loss of managerial control, because it is more difficult to manage outside service providers than managing one's own employees working possibly in the same building.

2.Often the hidden costs are difficult to calculate or prepare for.

3. Another disadvantage of outsourcing can be a threat to security and confidentiality.

& about advantage :

1.we take advantage of the cost-advantage :

2.Save big !

One of the benefits of outsourcing is that you can save on every aspect of your business and increase your profits.

3.Get access to specialized services

4.concentrate more on your core business

5. benefite from time zone advantage

Its my personal view that outsourcing is good in some fields.

Best regards,

Shreya

www.theoutsourcingblog.com

Concentrate more on your core business
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#18
In reply to #17

Re: Is Outsourcing on the Way Out?

10/23/2008 4:06 AM

Mostly I agree with your reply, but I would like to comment on some details:

Disadvantage 1) I do agree that it is more difficult to manage outside service providers - BUT this can be adressed with very little effort. Ex.

- Weekly reporting

- Onsite project managers

to name a few options.

Disadvantages 2) There aew hidden costs even without outsourcing, the big question here is how much experience you have with the field. For first timers, this is true - but once you have run 2 or more outsourcing projects there are little to none hidden costs.

Best regards

Jimmy Borch

CTO

DanAsian

http://www.danasian.dk

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#19
In reply to #17

Re: Is Outsourcing on the Way Out?

01/03/2009 11:53 AM

The Offshore Group (www.offshoregroup.com) offers turnkey services that enable manufacturers to set up and maintain manufacturing operations in Mexico at low-cost and low risk, while having full control over their core competencies. www.offshoregroup.com

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