Outsourcing Is Not Always the Answer

The vast majority of most UK businesses' call centres have been exported in this way, thereby placing as many obstacles in the way of customer service as they can. Really the only way round it these days is to send facsimile; the recipient cannot deny that the complaint has been received and it allows time for a considered response, something that is absent from the mandate of most call centre operations.

Yeah, if I hadn't had all those Indian and Chinese professors at university I would be hopelessly lost calling for tech support. But I've had a lot of practice in dealing with accents. I'm ready for rhyming slang now...

And how do all those (foreign) professors get here?

First of all, Universities are businesses that have to make a profit to continue to exist. They derive income from tuition, athletic contest ticket sales, endowments, and most importantly, from publishing research results. Therefore, what are their priorities in the conduct of their (business) ? Why, their priorities are therefore to screen underclassmem for the most promising (potential) theoretical researchers, graduates in masters programs for the most promising (apprentice) researchers, and graduates in doctoral programs for the most promising (intern) researchers. And where do these graduates come from? Where one domestic candidate might be one out of one-hundred in the U.S., one non-domestic might be one out of one-thousand in their native countries. And how much tuition do they pay? Out-of-State tuition might average five times that of in-state tuition, where out-of-country tuition might average ten-times that of in-state tuition. Now, if you were the admission policy decision-maker at a University, would you prefer to admit a one-in-a-thousand candidate that will pay ten-times in-state tuition, all guaranteed by the relevant foreign national government, or would your prefer to admit a one-in-a-hundred candidate that might be smart enough to become an in-state resident before starting their first class?...