I ordered a homogenizing machine from China which was to be 480v 60hz (for the US), but they made it 380v 50hz.
They told me that to compensate for their screwup, they'd give me a transformer and stabilizer, "that equals the ions of the right voltage" (their wording) and it would then work for me.
I'm bothered that I'm buying a machine and not getting what I wanted, but they're telling me that in order to fix the problem they'd have to build an entirely new machine, so they'd rather give me a $700 transformer.
I don't much about this stuff, so I'd appreciate your thoughts on whether this is an acceptable remedy.
Thanks
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