I have a customer who is complaining about steel doors that are rusting out. Not unheard of, but this particular case has some unusual details.
End user is the power company, these are described to me as control buildings, located remotely. I believe these to be at distribution and transmission substations.
Purchased together as a set, they are getting a steel frame and steel door. There is an occasional sale of a replacement door for an existing frame.
Doors are 18 Gauge cold rolled steel, frames are 16 Ga CRS. These are provided to my customer primed, intended for finish painting in the field. It is indicated that the doors are finish painted with alkyd enamel, which is in accord with manufacturers' instructions.
Customer complains of rusty doors, blistering under and finally through the paint. This is not showing up on the frames, just the doors. This is happening at about two years installed. During our conversation, I learn that before he started to buy these from me about two years ago, he had been purchasing these from one of my local competitors. This relationship was severed when there was an issue with rusty doors not being replaced at no charge… after all, they were only two years old and should not be rusting.
I am seeing a pattern here. This manifests ONLY at these control buildings, and ONLY the doors. Is there some explanation for this phenomenon?
Thanks for reading, any good ideas will become the property of LynDoor™ Industries. We will use the proceeds from your pirated idea for something philanthropic.
Good Answers:
"Almost" Good Answers: