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"Is conflict running rampant in your workplace?" asked
the latest in a long line of training-seminar emails to hit my inbox. "Don't
let unchecked anger, out-of-control emotions, or toxic personalities rule your
workplace for another minute!" Then the sales pitch for this one-hour audio seminar
continued, promising me that I'd "master the tools and techniques" for defusing
"volatile situations" in the office. A "special section" would teach me how to
deal with "jerks", too, which the email defined as "those who simply rub you the
wrong way".
If you're less than impressed with this training
seminar, you're not alone. Buzzwords such as "toxic people" and "targeted
training" (never mind "jerks") may sound good to the ears of an author, but
what do they really say about the service that the trainer plans to provide? So
how do you choose a training seminar for yourself or your employees? Do you
stick with reputable vendors or demand a course syllabus upfront? And how do you get approval to attend and pay
for training? Does your company limit training opportunities to subjects such
as lean manufacturing, or are employees feel to hone their "soft skills" in seminars
such as "dealing with difficult people".
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Re: How Do You Choose a Training Seminar?
