Dear Lowe's,
Every single tool or appliance made in America that I have purchased from Lowe's in the last 18 months has been defective. Every single one. To wit:
Item: Black & Decker Variable-Speed Electric Drill.
Failure: Drill does not operate when the chuck-rotation switch is in the 'clockwise-rotation' position; by far the most commonly used setting. Drill only works in reverse.
Reason for Failure: Defective trigger-switch assembly thanks to Black & Decker's use of inferior materials and poor quality controls during manufacture.
Note: One of your employees strongly recommended against purchasing any Black & Decker products because of their substantially inferior quality. The employee further recommended against purchasing DeWalt products since Black & Decker purchased this company and now manufactures DeWalt products of inferior quality. The employee suggested Hitachi or Bosch products, neither of which are made in America. The Hitachi drill with which I replaced the B&D drill has, unsurprisingly, given me no trouble at all.
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Item: Tubing Cutter. Designed to cut tubing such as 3/4" copper pipe.
Failure: Cutter does not cut pipe but instead cuts a spiral groove in the pipe much like a screw thread. Cutter cannot be made to work no matter how much care is taken.
Reason for Failure: Excessively loose manufacturing tolerances resulting in parts that do not fit together properly.
Note: I have used tubing cutters many times in the last three decades and
this cutter is by far the worst I have ever used. I returned to your
store to take a look at the other tubing cutters you sell. They were
all built to the same low standards and, like the cutter I purchased, all made in America.
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Item: Light-Bulb Changer. Used to replace light bulbs in hard-to-reach ceiling fixtures.
Failure: The tines on the spring-loaded, 'basket'-shaped assembly at the end of the rod snag on the upper edge of reflectors in recessed ceiling fixtures, making it virtually impossible to remove the tool from fixtures after replacing the bulbs. Tool can be withdrawn from the fixture only if the bulb is removed along with the tool.
Reason for Failure: Poor design. Attached are images showing the 'basket' assembly before and after I installed heat-shrink tubing over the tines to prevent their snagging on the reflector. A correct design would put the ends of the tines on the >>inside<< of the basket and crimped shut. Made in America.

1. Tine-ends face outward, allowing them to snag on top edge of reflector.

2. Snagged and won't let go. Moving tool away from reflector edge doesn't work, as there is not enough clearance to free all of the tines simultaneously.

3. To free the tool requires that the bulb be removed along with it.

4. Crimping the tine ends and securing them with heat-shrink tubing made the tool actually usable. The yellow shrink tubing is what I had on hand in that size and just happens to match the tool's color scheme.
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Item: Tactical Flashlight, a $64 item (and a birthday gift from my daughter). Supposedly a favorite of military and law-enforcement agencies.
Failure: Flashlight is supposed to be usable in wet conditions, but was not actually usable in wet conditions. At least not for long. The on/off switch is now intermittent thanks to water intrusion and subsequent corrosion of the switch and flashlight interior.
Reason for Failure: The flashlight contains O-rings which are supposed to seal the flashlight from the elements. O-rings are supposed to be greased. One of the O-rings was not greased and therefore did not seal properly, allowing significant quantities of moisture to enter the flashlight interior. Made in America.
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Item: Frigidaire Dehumidifier, which I purchased today.
Failure: 'Tank Full' indication when tank is actually empty.
Reason for Failure: Tank-full float pivot broken on one side preventing the float from functioning properly and resulting in a permanent 'Tank Full' indication.
Note: The float has two pivot points. One of them had snapped off prior to the product's shipment to your store. The broken pivot was not in the box, not in the tank, had not fallen out on the floor when I unpacked the unit, was not lodged in the packaging, nor was it lodged in the appliance itself. It was not present at all. The packaging had not been opened previously and the unit was not a store return as the original factory strapping was still in place. The pivot had evidently snapped off at the factory and the unit was shipped in this condition. Made in America.
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So why is it the only products I have purchased that consistently work as advertised are not made in America? Why is this?
Can't your American vendors make good products? Not even a decent
tubing cutter? Or do your vendors consciously choose not to and instead
let your customers do their quality control for them at your customers'
time and expense?
I have become wary of shopping at your stores, thanks to the consistently inferior quality of the products I have purchased there. Today's purchase was pretty much the last straw and I have no plans to shop at your stores in the foreseeable future. I'm sure that to do so would simply be a waste of my time and my money yet again.
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